Comms Platform Operations Lead / Specialist

Square One Resources; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a Comms Platform Operations Lead/Specialist for a contract role based in London. The successful candidate will execute and optimize CRM campaigns, using tools like Braze and Salesforce Marketing Cloud, to enhance customer engagement. Applicants should have 2-4 years of experience in email marketing, strong analytical skills, and a Bachelor's degree in marketing or related field. This hybrid position offers a competitive rate of up to £450 per day.

Qualifications

• 2–4 years in CRM campaign management, email marketing, or digital marketing operations.
• Basic knowledge of Liquid for customising email templates.
• Understanding of anti-spam regulations and best practices.

Responsibilities

• Plan, create, and launch CRM campaigns across diverse channels.
• Demonstrate understanding of webhooks and audience segmenting.
• Evaluate campaign performance metrics and derive actionable insights.

Skills

Email marketing

Campaign management

Audience segmentation

Analytical skills

Email deliverability

Education

Bachelor's degree in marketing or related field

Tools

Braze

Salesforce Marketing Cloud

Adobe

Job description

Job Title: Comms Platform Operations Lead/Specialist
Location: Hybrid- London
Salary/Rate: up to £450 per day INSIDE IR35
Start Date: 05/01/2026
Job Type: Contract

We have an exciting new contract opportunity with one of our established clients. They are looking for a Comms Campaign Ops Specialist who has experience creating emails in Braze, is used to working within a squad and has Braze platform knowledge and experience.

Role Purpose

Execute, optimise and analyse CRM campaigns to enhance customer relationships and play a pivotal part in achieving our tier one KPIs and transforming VM02 into a digital ecosystem platform player.

Main Responsibilities

• Campaign Execution: Plan, create, and launch CRM campaigns across diverse channels, including email, SMS, push notifications, content cards, in-app messages, and more, using Braze or Salesforce Marketing Cloud.
• Demonstrate a strong understanding of webhooks and the ability to build and segment audiences for seamless integrations with third‑party platforms for direct marketing and other use cases.
• Maintain an awareness of company risks and threats.

Required Skills/Experience

• Bachelor's degree in marketing or a related field, or equivalent professional business experience.
• 2–4 years in CRM campaign management, email marketing, or digital marketing operations.
• Proficiency and hands‑on experience with Braze, Adobe, Salesforce Marketing Cloud and multi‑channel marketing tools (preferred).
• Familiarity with campaign automation, audience segmentation, and reporting tools.
• Basic knowledge of Liquid for customising email templates (preferred).
• Understanding of email deliverability best practices and anti‑spam regulations.
• Analytical skills: strong ability to evaluate campaign performance metrics and derive actionable insights to inform strategy.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.