Commissioning Contract and Support Officer

Worcestershire County Council; Mere Green; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Great Holiday Entitlement

Brilliant Pension Scheme

Professional Learning & Development

Flexible Working

Job summary

Worcestershire County Council in Worcester (WR5) is seeking a Commissioning Contract and Support Officer to join the Adult Social Care Commissioning Team on a 12-month fixed-term contract.

You will support commissioning contract administration, financial processes and performance intelligence, handling orders, invoices and provider payment queries, and using data tools to inform decisions and service improvements.

Qualifications

• Experience of supporting contract monitoring, commissioning or provider management activities.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Experience of analysing, interpreting and presenting information and performance data.
• Excellent communication and relationship-building skills.
• Strong IT skills, including Microsoft Excel and the use of databases or management information systems.
• A proactive approach to problem solving and continuous improvement.
• The ability to work collaboratively with a wide range of internal and external stakeholders.
• A commitment to delivering excellent customer service and maintaining high standards of accuracy and professionalism.
• Knowledge of Adult Social Care, commissioning processes, contract management systems, Power BI or financial administration would be advantageous.

Responsibilities

• Coordinating provider onboarding and maintaining contract records.
• Producing performance reports, dashboards and management information.
• Supporting commissioning projects, service improvement initiatives and market development activities.
• Analysing data and presenting information to support evidence-based decision making.
• Working closely with Commissioning, Quality Assurance, Finance, Commercial and Legal colleagues to ensure commissioned services are effectively managed.
• Supporting the development of digital tools, reporting solutions and process improvements that enhance efficiency and data quality.

Skills

Contract monitoring

Organisational skills

Data analysis

Communication skills

Excel

Power BI

Tools

Microsoft Excel

Power BI

Job description

Commissioning Contract and Support Officer

COMMISSIONING CONTRACT AND SUPPORT OFFICER

Location: Wildwood, Worcester (WR5)

12 months Fixed Term

THE ROLE

At Worcestershire County Council, the Adult Social Care Commissioners are working with a wide range of partners across social care and health to deliver our strategy – ensuring Worcestershire residents are healthier, live longer, have a better quality of life and remain independent for as long as possible.

We are seeking an experienced, organised and motivated individual to join our supportive and highly skilled Commissioning Team on a 12-month fixed-term contract, ready to make an immediate contribution to the commissioning and contract management of services that support adults across Worcestershire.

The successful candidate will act as a first point of contact for providers and stakeholders, helping ensure commissioned services are delivered effectively, contracts are managed efficiently and high-quality outcomes are achieved for Worcestershire residents.

The role has a significant focus on commissioning contract administration, financial processes and performance intelligence. The successful candidate will also support the management of purchase orders, invoices and provider payment queries, maintain contract and financial records, and use data, reporting tools and digital solutions to provide insight that supports commissioning decisions, contract management and service improvement activities

The role offers a varied workload, including, in addition to the above:

• Coordinating provider onboarding and maintaining contract records.
• Producing performance reports, dashboards and management information.
• Supporting commissioning projects, service improvement initiatives and market development activities.
• Analysing data and presenting information to support evidence-based decision making.
• Working closely with Commissioning, Quality Assurance, Finance, Commercial and Legal colleagues to ensure commissioned services are effectively managed.
• Supporting the development of digital tools, reporting solutions and process improvements that enhance efficiency and data quality.

The Council encourages its people to make a positive difference and our vision and values - customer focus, "can do" culture, freedom within boundaries - are at the very centre of everything we do, and the role will provide the opportunity for ongoing professional development and growth.

YOUR BACKGROUND

This role would suit an experienced commissioning, contracts, performance, business support or adult social care professional who can quickly establish themselves within a busy commissioning environment and make an immediate contribution across contract management, financial administration, performance monitoring and service improvement activities .

You will already have experience working within a similar local government or health setting. You will be confident managing competing priorities, working independently and building effective relationships with providers and stakeholders.

The successful candidate will be able to demonstrate:

• Experience of supporting contract monitoring, commissioning or provider management activities.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Experience of analysing, interpreting and presenting information and performance data.
• Excellent communication and relationship-building skills.
• Strong IT skills, including Microsoft Excel and the use of databases or management information systems.
• A proactive approach to problem solving and continuous improvement.
• The ability to work collaboratively with a wide range of internal and external stakeholders.
• A commitment to delivering excellent customer service and maintaining high standards of accuracy and professionalism.
• Knowledge of Adult Social Care, commissioning processes, contract management systems, Power BI or financial administration would be advantageous.

You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage

• Great Holiday Entitlement:As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years. If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
• Brilliant Pension Scheme:The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
• Professional Learning & Development:We actively encourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
• Flexible Working:We are proud to offer hybrid working to provide a better work/life balance where possible.

Closing Date: 24th November 2026

Anticipated Interview Date: 4th December 2026

Worcestershire County Council is committed to delivering the best possible services and improving the quality of life for Worcestershire people. In order to do this effectively we aim to have a workforce that represents the diverse communities we serve, embracing and utilising the broad range of skills, experiences and perspectives this brings.

We are committed to making our recruitment practices as inclusive as possible for all. This includes making adjustments or changes for people who have a disability or long-term health condition.

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Commissioning Contract and Support Officer