Commercial Support Officer

Indra Group UK & Ireland; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Holidays 25 days per annum + 8 bank/UK

Job summary

Indra Group UK & Ireland is seeking a Commercial Support Officer on a 17-month FTC to join the TfL ticketing programme. You’ll support end-to-end subcontract management, governance, and compliance, under the Contract Commercial Manager, ensuring audit readiness and robust controls across the supply chain.

You will coordinate with Finance, Legal, Risk, and Delivery teams, maintain contract registers, variations, and commercial trackers, and help prepare inputs for governance forums, aiming for

Qualifications

• Experience in a commercial, subcontract management or contract administration role.
• Familiarity with subcontract governance, contract registers and compliance.
• Experience supporting procurement, tendering or supply chain processes is desirable.
• Strong communication, analytical and risk management skills.

Responsibilities

• Support end-to-end commercial management of subcontracts, ensuring compliance with contractual requirements.
• Maintain subcontract records in the Contract Register, including approvals and variations.
• Prepare, submit and track Requests for Consent to Appoint per contractual requirements.
• Ensure subcontracting activities meet client obligations and audit readiness.
• Monitor subcontractor performance against KPIs and support governance reporting.
• Identify and escalate commercial risks related to subcontracting.
• Maintain contract registers, variation logs and commercial trackers with accuracy.
• Support variation processes and audit trails; ensure proper document control.
• Provide day-to-day commercial and administrative support to the CCM and team.
• Coordinate inputs from Finance, Procurement, Legal, Risk and Delivery teams.
• Assist in governance forums and reporting on Value for Money and benchmarking.

Skills

Commercial awareness

Contract administration

Subcontract governance

Audit readiness

Risk management

Analytical capability

Education

Bachelor's degree in Law, Engineering, Information Management, or related discipline

Job description

Commercial Support Officer (17 month-FTC)

About Indra Group UK & Ireland

Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting‑edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind. The company's business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high‑value focus for customers. With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world's top three companies in public transportation management systems. Indra's technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO₂ emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety. Indra Group is paving the way to a more secure and better‑connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges. In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide.

About The Project

Transport for London (TfL) has awarded Indra a long‑term contract to operate, develop, enhance and expand ticketing and access control systems across London's transport network through to 2034, with extension options to 2039. This programme covers the maintenance, operation and evolution of a large‑scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back‑office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys. Therefore, Indra will become TfL's strategic technology partner to guarantee the operation and evolution of the world's largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London.

Role Overview

The Commercial Support Officer plays a key role in supporting the compliant commercial management of subcontracting activities under the Proteus Contract. Working closely with the Contract Commercial Manager (CCM) and wider commercial function, the role ensures that all subcontract‑related processes, records, and governance requirements are fully aligned with client contractual obligations and audit standards. While the role does not hold authority to bind the Contractor, it is critical in maintaining robust subcontract controls, transparency, and compliance, ensuring that all subcontracting activity meets the standards required by Transport for London and internal governance frameworks.

Key Duties Include

Subcontract Management & Compliance

• Support the end‑to‑end commercial management of subcontracts, ensuring full compliance with contractual requirements, policies, and governance obligations.
• Maintain accurate and up‑to‑date subcontract records within the Contract Register, including approvals, variations, and supporting documentation.
• Assist in the preparation, submission, and tracking of Requests for Consent to Appoint in line with contractual requirements.
• Ensure all subcontracting activities are fully compliant with client (TfL) contractual obligations, including audit readiness at all times.
• Monitor subcontractor performance against KPIs and support reporting into governance forums.
• Support the identification, tracking, and escalation of commercial risks relating to subcontracting activities.

Commercial Governance & Controls

• Maintain and manage contract registers, variation logs, and commercial trackers, ensuring accuracy, completeness, and version control.
• Support subcontract‑related variation processes, including logging, tracking, and maintaining robust audit trails.
• Ensure all commercial and subcontract documentation is properly controlled, filed and accessible in line with document management standards.
• Track actions, approvals and decisions arising from subcontract and commercial governance meetings.

Commercial Support & Coordination

• Provide day‑to‑day commercial and administrative support to the CCM and wider commercial team.
• Coordinate inputs from Finance, Procurement, Legal, Risk, and Delivery teams to support integrated commercial decision‑making.
• Assist in preparing commercial inputs for governance forums, including Commercial Review and Contract Management Meetings.
• Support Value for Money, benchmarking, and reporting activities relating to subcontracting.

Supply Chain Engagement

• Support the development and maintenance of effective working relationships with subcontractors and supply chain partners.
• Assist in subcontract procurement activities, including tendering, evaluation, and commercial negotiations, where required.

Requirements

Required Skills and Experience

• Experience in a commercial, subcontract management, or contract administration role, ideally within regulated, public‑sector, or infrastructure environments.
• Familiarity with subcontract governance, contract registers, variation logs, and compliance frameworks.
• Experience supporting subcontract procurement, tendering, or supply chain processes is desirable.
• Strong understanding of commercial controls, risk management, and audit requirements.

Skills Requirement

• Bachelor's degree in Law, Engineering, Information Management, or a related discipline.
• Excellent communication and commercial negotiation skills.
• Strong analytical capability and confident decision‑making under pressure.
• High levels of professionalism, integrity and accountability.
• Ability to manage competing priorities while maintaining contractual compliance.
• Proactive, pragmatic and solutions‑focused approach to commercial challenges.

Benefits

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
• Pension - 4% employee and 4% employer
• Private medical insurance (including dental & optical)
• Life assurance
• Income protection
• Employee assistance programs
• Flexible/remote working options
• Charitable initiatives
• Social events (formal & informal)
• Learning and development programs
• Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.