Commercial Servicing Team Leader - Isle of Man

lloyds banking group; City Of London; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A leading financial services provider in the UK is seeking a Commercial Servicing Team Leader to oversee a team focused on delivering high-quality servicing for corporate clients. This hybrid role involves leading team performance, improving customer processes, and building strong relationships with stakeholders. Ideal candidates will have experience in operational leadership and a proactive approach to problem-solving. A competitive salary and benefits are offered.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

24 days’ holiday plus bank holidays

Generous parental leave policies

Qualifications

• Experience in leading operational teams within a large organisation.
• Strong relationship-building and stakeholder management skills.
• Ability to analyse performance data and identify areas for improvement.

Responsibilities

• Build and maintain strong relationships with corporate teams to support their needs.
• Develop and improve processes to increase efficiency.
• Manage team performance using workflow tools.
• Lead and coach team members to meet productivity standards.

Skills

Leading operational teams

Relationship-building

Performance analysis

Knowledge of compliance frameworks

Problem-solving

Coaching

Job description

End Date

Thursday 20 November 2025

Salary Range

£32,395 - £34,100

Flexible Working Options

Flexibility in when hours are worked, Job Share

Job Description Summary

Please note this role is only available for colleagues residing in, or to those who hold right to work permits for Isle of Man.

Job Description3>

• JOB TITLE: Commercial Servicing Team Leader
• SALARY: £34,100
• LOCATION(S): Douglas, Isle of Man
• HOURS: Full-time – 35 hours a week
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

As Team Leader within the Commercial Servicing Team, part of the Isle of Man Client Delivery Team, you’ll lead four colleagues within the Team. You’ll support the delivery of high-quality servicing for complex corporate customer demands. Working closely with the Fiduciary, Funds, and Corporate front-line business, you’ll help ensure operational excellence while guiding your team to meet service standards. This role focuses on day-to-day team co-ordination, relationship support, and continuous improvement of customer processes.

What you'll be doing

• Build and maintain strong relationships with front-line corporate teams to support their needs
• Develop and improve processes to increase efficiency and reduce customer effort
• Manage team performance using workflow tools, identifying strengths and areas for improvement
• Support internal customers and help manage client relationships
• Lead and coach team members to meet productivity and service standards
• Investigate compliance issues and suggest improvements to systems and procedures

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you’ll need

• Experience in leading operational teams within a large organisation
• Strong relationship-building and stakeholder management skills
• Ability to analyse performance data and identify areas for improvement
• Knowledge of compliance and regulatory frameworks
• A proactive approach to problem-solving and process improvement
• Passion for coaching and developing others

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.