Commercial Relationship Manager, Asset Finance Business Direct

NatWest Group; Swinton; Hybrid; GBP 31,000; Full time

Job summary

A financial services company is seeking a Commercial Relationship Manager in Swinton. You will be responsible for developing and maintaining customer relationships while providing tailored finance solutions. This full-time role involves working from the Rotherham office at least 2 days a week. A salary of £30,612 per year is offered along with benefits like flexible rewards and generous holiday entitlement.

Benefits

Competitive salary

Flexible reward programme

36 days holiday entitlement

Qualifications

• Knowledge and experience of sales processes and policies.
• Experience sharing best practices and continuous improvement.
• Understanding of the external autos market.

Responsibilities

• Originate, grow and retain customer relationships.
• Provide customer focused finance solutions.
• Execute contact strategy to generate business volume.
• Understand customer arrears and make arrangements.

Skills

Sales processes and policies

Contract hire knowledge

Customer relationship management

Microsoft Word proficiency

Microsoft Excel proficiency

Initiative and prioritization

Job description

Join us as a Commercial Relationship Manager in Asset Finance Business Direct

• This is an opportunity for a Commercial Relationship Manager to take on an exciting new career challenge
• We’ll look to you to originate, grow and retain existing customer relationships to support the development of your allocated territory portfolio
• You’ll have the chance to build and maintain a wide network of stakeholders of varying degrees of seniority
• You’ll be expected to work from the Rotherham office 2 days per week minimum

What you'll do

In this telephony based role, you’ll be providing customer focused finance solutions, while building and maintaining internal relationships to generate incremental new business.

You’ll also be:

• Executing the contact strategy to generate business volume, including managing internal relationships in the bank and existing customer relationships
• Adhering to pricing as defined in the product pricing matrix
• Proactively contacting customers where they have default arrears, understanding their current situation, and making arrangements to bring arrears up-to-date
• Providing customer centric solutions through an understanding of products and services and an awareness of the external marketplace to meet customer needs
• Making sure existing active relationships lead to customer referrals and repeat business

The skills you'll need

To succeed in this role, you’ll need knowledge and experience of all sales processes and policies, along with an initial awareness of contract hire and the external autos market. You’ll also need experience of sharing and implementing best practices through engagement and support of continuous improvement activity across the business.

You’ll also demonstrate:

• The ability to work on your own initiative, setting own priorities and working to defined deadlines
• The ability to maintain clear and accurate documentation and adhere to sales processes and procedures
• A good understanding and the ability to use Microsoft applications, including Word and Excel
• A flexible approach to working with other teams

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours: Full time – 35 hours

You’ll typically be working 9am - 5pm Monday to Friday

You’ll enjoy a comprehensive structured training programme, and on‑going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

How we'll reward you

Salary: £30,612 per year (pro rata for hours worked).

You’ll join on a competitive salary of £30,612 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme.

You’ll have a generous holiday entitlement of 36 days (pro rata for hours worked) – you may be required to work Bank Holidays. Visit our reward and benefits page for more information on the benefit packages we offer.