Commercial Payments Support Specialist — Hybrid, Growth

Goodman Masson; Northampton; Hybrid; GBP 36,000 - 39,000; Full time

Job summary

Goodman Masson is partnering with a major UK bank to recruit a Specialist Support Executive for the Northampton-based commercial sales support team. The role is office-based initially and moves to hybrid working (3 days in the office) with a permanent contract and a salary of £35,500–£38,500 per year.

You will support relationships with corporate clients, prepare proposals and pricing, and coordinate with internal teams to deliver accurate solutions.

Qualifications

• Experience in a sales support or client support role.
• Exceptional communication skills and the ability to interpret information.
• Highly organised with experience supporting corporate customers.
• Strong problem-solving skills and the ability to work under pressure.
• Comfortable handling numerical/complex data with a high level of accuracy.
• Genuine interest in financial services, payments or business.

Responsibilities

• Provide sales and customer/relationship management support to corporate clients, promoting retention and loyalty.
• Prepare sales proposals, presentations, contracts and pricing for products and services (including merchant category codes, online and face‑to‑face solutions).
• Maintain accurate customer records, databases and sales reports.
• Manage client enquiries and issues - tracking interactions, resolving problems quickly and escalating appropriately.
• Coordinate with internal departments (operations, legal, compliance and others) to ensure smooth execution of sales processes and timely delivery.
• Analyse sales data to identify trends, track performance and provide insights to the sales team.
• Interpret information from sales colleagues and translate it into clear, accurate recommendations.
• Support relationship management initiatives and contribute to marketing collateral where required.
• Conduct market research to identify potential leads, target markets and competitive intelligence.
• Work closely with Relationship Managers and coverage teams to deliver the best possible client experience.

Skills

Sales support

Client support

Relationship management

Communication skills

Data interpretation

Numerical accuracy

Graduate profile

Education

Degree in Business/Finance/Management or related discipline

Job description

Goodman Masson is partnering with a major UK bank to recruit a Specialist Support Executive for the Northampton-based commercial sales support team. The role is office-based initially and moves to hybrid working (3 days in the office) with a permanent contract and a salary of £35,500–£38,500 per year.

You will support relationships with corporate clients, prepare proposals and pricing, and coordinate with internal teams to deliver accurate solutions.