Commercial Operations Team Leader

Veezu; Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading taxi and private hire service in the UK seeks a Commercial Team Leader in Sheffield. This role focuses on managing a team handling private hire bookings and ensuring operational excellence. Responsibilities include supporting the team, coaching for performance improvements, and monitoring service levels against established KPIs. Candidates should have significant team management experience and an analytical mindset, with knowledge of the transport industry being a plus.

Qualifications

• Proven experience in managing and motivating a large team in a customer focused environment.
• An analytical mindset with ability to interpret data and drive performance improvements.
• Experience managing commercial accounts or B2B client relationships.

Responsibilities

• Support team in handling calls and emails to the highest standard.
• Assist in coordinating coaching and training opportunities.
• Manage staffing levels and resource allocation for shift coverage.

Skills

Team management

Data interpretation

KPI monitoring

B2B client relationship management

Private hire regulations knowledge

Intermediate Excel skills

Intermediate PowerPoint skills

Job description

A leading taxi and private hire service in the UK seeks a Commercial Team Leader in Sheffield. This role focuses on managing a team handling private hire bookings and ensuring operational excellence. Responsibilities include supporting the team, coaching for performance improvements, and monitoring service levels against established KPIs. Candidates should have significant team management experience and an analytical mindset, with knowledge of the transport industry being a plus.