Commercial Operations Specialist

Oxford Nanopore Technologies; Oxford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading biotechnology company based in the UK seeks a Commercial Operations Specialist to streamline processes and enhance customer experiences. The candidate will be responsible for optimising commercial workflows across ERP and CRM platforms, specifically Salesforce. The ideal candidate will have at least 5 years of relevant experience, strong problem-solving skills, and demonstrated ability to work with cross-functional teams. This role offers a full-time hybrid work arrangement.

Qualifications

• 5 years in Commercial Operations, Business Operations or Process Excellence roles.
• Proven experience with Salesforce and ERP platforms.
• Strong track record of leading cross-functional initiatives.

Responsibilities

• Lead the optimisation of the end-to-end commercial journey.
• Collaborate with global teams to identify process bottlenecks.
• Monitor and report on key operational KPIs.

Skills

Deep understanding of commercial processes

Advanced Salesforce knowledge

Excellent stakeholder management

Analytical mindset

Highly organised and detail-oriented

Education

Bachelor's degree in Business Operations

Master's degree preferred

Tools

Salesforce

Oracle

SAP

Job description

Description

Were Hiring : Commercial Operations Specialist

Location : Oxford Hybrid Full-Time Global Team

Are you passionate about streamlining processes and enhancing customer experiences Join our dynamic global Commercial Operations team as a Commercial Operations Specialist and help us deliver a seamless consistent and best‑in‑class journey for our customers from order placement to fulfilment post‑sales support and renewals.

About the Role

As a Commercial Operations Specialist youll play a key role in optimising commercial workflows across our ERP and CRM platforms (with a strong focus on Salesforce). Youll collaborate with cross‑functional teams to improve systems drive alignment and ensure scalable solutions across regions.

The ideal candidate is a strategic problem‑solver with deep operational understanding of commercial systems and processes capable of navigating complex stakeholder environments across Sales Customer Care Technical Services Finance and Operations. They will influence alignment adoption and collaboration among regional commercial teams to deliver a unified and optimised customer experience globally.

Key Responsibilities

Process & System Optimisation

• Lead the optimisation of the end‑to‑end commercial journey - from order capture and fulfilment through to customer support and renewal.
• Map evaluate and continuously improve commercial processes across ERP (e.g. Oracle / SAP) and CRM (Salesforce Service Cloud and Sales Cloud) systems.
• Collaborate with global and regional commercial teams to identify process bottlenecks data integrity issues and system gaps; propose and implement scalable long‑term solutions.
• Translate business needs into system requirements and partner with IT and functional stakeholders to drive enhancements and automation.
• Drive seamless alignment and integration between CRM ERP and other commercial tools to enable accurate reporting forecasting and visibility across the customer lifecycle.

Cross-Functional Stakeholder Management

• Act as a trusted bridge between regional commercial team (Sales, Technical Services, Customer Care, Commercial Operations) and global functions (Finance, Operations, Data & Analytics) to ensure cohesive commercial execution.
• Partner with regional commercial leaders to understand local requirements challenges and opportunities translating them into globally scalable solutions.
• Drive effective change management for new processes and systems ensuring engagement adoption and sustained utilisation across regions.

Governance & Performance

• Support or lead global commercial process governance forums to ensure alignment prioritisation and transparency of system and process enhancements
• Monitor and report on key operational KPIs
• Champion data quality process compliance and continuous improvement across commercial operations.
• Create and maintain process documentation and provide training & enablement materials for regional teams to ensure consistent application of best practices.

About You

Education & Experience

• Bachelors degree in Business Operations or related field (Masters preferred).
• 5 years in Commercial Operations, Business Operations or Process Excellence roles.
• Proven experience with Salesforce and ERP platforms (Oracle, SAP, NetSuite).
• Strong track record of leading cross‑functional initiatives and system adoption.

Skills & Competencies

• Deep understanding of commercial processes : order management, fulfilment, invoicing, support, renewals.
• Advanced Salesforce knowledge (Sales Cloud, Service Cloud); ERP familiarity.
• Excellent stakeholder management and communication skills.
• Analytical mindset with a systems‑thinking approach.
• Highly organised, detail‑oriented and proactive.

Preferred Qualifications

• Salesforce Administrator or Business Analyst certification.
• Experience with Service Cloud Quote‑to‑Cash workflows or renewal management.
• Background in life sciences technology or manufacturing environments.

Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.