Commercial Operations Sales Coordinator

Royal Academy Of Dance; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading arts organization is seeking a Commercial Operations Sales Coordinator to join their team. This role focuses on achieving commercial targets through effective sales strategies and developing client relationships to enhance customer value. The ideal candidate will have exceptional communication skills and experience in event coordination, along with a proactive approach to achieving individual and team goals. This position offers a dynamic environment where multitasking and adaptability are key to success.

Benefits

Complimentary staff tickets for shows

Annual leave increasing with service

Development programmes and training

Interest-free season ticket loan

Enhanced sick pay

Family-friendly policies

Pension schemes

On-site canteen and facilities

Mental health support and advisors

Exclusive staff events

Discounted access to events

Volunteer leave

Qualifications

• Exceptional interpersonal skills for client interaction.
• Ability to prioritize tasks across multiple workstreams.
• Experience with invoices and purchasing processes.

Responsibilities

• Achieve commercial targets through effective sales strategies.
• Develop relationships with clients to enhance customer lifetime value.
• Coordinate various commercial activities while adapting to project needs.

Skills

Excellent communication

Sales and influencing skills

Customer relationship management

Administrative skills

Event coordination

Job description

We are looking for a Commercial Operations Sales Coordinator to join the National Theatre Enterprises Team.

As Commercial Operations Sales Coordinator (COSC), you will play a key role in achieving commercial targets through the implementation of the marketing & sales strategy for our diverse range of products within the Customer Experience and Commercial Operations directorate. The COSC works across the core areas of Theatreworks, Back Stage Tours, Filming/Photography hire, Publishing, and Retail with opportunities to work on ‘blockbuster’ events, as well as with world class brands, as and when they arise. Our work is critical to the organisation with all profits generated from these activities directly supporting the wider work and reach of the National Theatre in support of a world where theatre is thriving.

Your responsibilities will include taking a proactive approach to sales, developing relationships with clients and contribute to achieving the maximum customer lifetime value through exceptional service and customer experience whilst proactively exploring new opportunities. Working as part of a small team you will be motivated by achieving your individual targets as well as supporting colleagues in exceeding customer expectation and delivering financial results through year-on-year growth. You will be comfortable meeting new people, presenting in front of small groups and be adept at building rapport and influence through exceptional interpersonal skills and written communication.

Your attention to detail and commitment to delivering memorable and high-quality experiences will be crucial in successfully coordinating products and activities. Also, your adaptability will mean you can seamlessly switch between projects as you will be actively involved in a wide spectrum of commercial activities across the directorate, with opportunities to contribute to project development alongside your core sales, customer experience and coordinator responsibilities. You will thrive working in a fast paced multidisciplined environment where teamwork, agility and communication are the key to our success.

Qualifications

• Excellent communication with exemplary sales and influencing skills.
• Experience of liaising with a variety of clients and customers.
• Excellent administrative, planning and organising skills including the ability to prioritise tasks and multiple workstreams.
• Experience with financial processes, such as invoices and purchasing.
• Experience in event coordination for both in-person and online events.

If that sounds like you, this may be the role for you!

Benefits

• Complimentary staff tickets for shows and guided tours, subject to availability and policy
• 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
• Development Programmes via e-learning platform, and specialist in-person training relating to role
• Access to interest-free season ticket loan and cycle scheme partnership
• Enhanced sick pay
• Family Friendly policies including Family leave and Support leave
• Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
• Pension schemes with Legal & General and NEST
• Sabbatical option, subject to agreement and policy
• On-site staff canteen and social facilities
• On-site occupational health support
• In-house mental health and wellbeing advisors providing workplace counselling and support
• Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
• Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
• Discounted access to National Theatre at Home
• Volunteer leave – one paid day per year to volunteer for your chosen charity
• Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well asin local businesses (from Wagamama to gyms), on and around the South Bank
• Access to retailer discounted gift cards and a cash-back-on-spending card

Click here for more information and to apply

The closing date for the receipt of a completed application is Tuesday 23rd December at 12 noon.

We reserve the right to close this vacancy early if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application at the earliest opportunity. Should you need support or additional time to submit an application please contact [e-mail].

In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address underrepresentation in our organisation. We actively welcome applications from individuals who are part of global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive.

We strive to promote inclusive and equitable practices in all areas of the NT. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet our minimum requirements for our vacancies.

If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email [e-mail] or call us on 020 7452 3834.