Commercial Operations Manager

STRATOS Technologies Ltd.; Greater London; On-site; Confidential; Full time

Benefits offered by this job

Stock options program

Private health insurance

London office in Farringdon

Net-zero CO2 commitment

1% of revenue donation

Job summary

STRATOS Technologies Ltd. in London is seeking a highly organised Commercial Operations Manager to act as the operational backbone of the commercial team.

You will design and maintain playbooks, capture knowledge, and ensure customer rollouts run like clockwork, working across teams and directly with the co-founders as we scale. This role is not a traditional PM position; it requires sharp organisational instincts, intellectual curiosity, and the ability to build systems that hold every part of

Qualifications

• 3–5 years in operations, project management, knowledge management, or a similar structure‑bringing role.
• Exceptional organisational skills and high attention to detail, without losing the bigger picture.
• Strong written communication — you document processes clearly and concisely.
• A proactive, ownership‑driven mindset.
• Comfort working across teams and seniority levels, including with founders.
• German language is a plus.

Responsibilities

• Develop and maintain customer rollout playbooks, from onboarding to ongoing value delivery.
• Build and curate our internal knowledge base, capturing insights and best practices from customer engagements.
• Establish repeatable processes, templates, and workflows that drive operational excellence.
• Track and coordinate cross‑functional workstreams so nothing falls through the cracks.
• Distil patterns across engagements into structured recommendations that improve future rollouts.
• Support the co‑founders with operational, finance‑related, and other priorities critical to a scaling startup.

Skills

3-5 years experience

Organisational skills

Written communication

Ownership mindset

Cross-functional collaboration

German language (nice to have)

Job description

We're looking for a highly organised, resourceful Commercial Operations Manager to be the operational backbone of our commercial team. You'll keep our processes sharp, our knowledge captured, and our customer rollouts running like clockwork — working across teams and directly with our co‑founders as we scale. If you spot the gaps before anyone else and build the systems that hold everything together, this role is for you.

Tasks

As STRATOS scales, the Commercial Operations Manager ensures complexity doesn't slow us down. You'll design and maintain the playbooks, processes, and knowledge systems that help our commercial team deliver consistently excellent work. This isn't a traditional project management role — it's for someone who pairs sharp organisational instincts with genuine intellectual curiosity.

Key responsibilities

• Develop and maintain customer rollout playbooks, from onboarding to ongoing value delivery
• Build and curate our internal knowledge base, capturing insights and best practices from customer engagements
• Establish repeatable processes, templates, and workflows that drive operational excellence
• Track and coordinate cross‑functional workstreams so nothing falls through the cracks
• Distil patterns across engagements into structured recommendations that improve future rollouts
• Support the co‑founders with operational, finance‑related, and other priorities critical to a scaling startup

Requirements

Required Skills and Qualifications

• 3–5 years in operations, project management, knowledge management, or a similar structure‑bringing role
• Exceptional organisational skills and high attention to detail, without losing the bigger picture
• Strong written communication — you document processes clearly and concisely
• A proactive, ownership‑driven mindset
• Comfort working across teams and seniority levels, including with founders
• German language is a plus

Benefits

What We Offer

• A category‑defining startup transforming how industrial companies operate and compete
• High visibility and direct work with the co‑founders from day one
• Close mentorship from experienced operators and a steep, rewarding learning curve
• Highly competitive compensation plus a stock options program and private health insurance
• A great London office in Farringdon, and a company committed to being net‑zero CO₂ and donating 1% of revenue to social causes