Commercial Operations Manager

Gofractional; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Discretionary bonus

Gym & Retail Discounts

Enhanced Employer Pension contribution

Mental Wellbeing Day & Volunteer Day

Sabbatical Leave

Employee Assistance Programme

Private Healthcare (post probation)

£500 training budget per year

Cycle to work scheme

Payroll giving

Season Ticket Loan

Work From Anywhere Allowance

Job summary

Gofractional is seeking a Commercial Operations Manager in Greater London to own the end-to-end bid lifecycle, from initial opportunity assessment through to submission and post-bid debrief.

The role combines process discipline with client-facing confidence, mentors junior staff, and drives growth through upsell opportunities and sponsorships.

Hybrid working, discretionary bonus, and a range of benefits support delivering high-impact proposals and contract negotiations across international teams.

Qualifications

• Experience running bids end to end from opportunity assessment to post-bid debrief.
• Strong proposal writing skills: executive summaries, management plans and case studies.
• Experience leading pitch workstreams and coordinating specialist/international contributors to deadlines.
• Commercial contract literacy: review SOWs, work orders, red flags and when to escalate to senior/legal counsel.
• Track record identifying upsell or sponsorship opportunities within existing accounts.
• Confident client-facing presence and ability to lead rehearsals, debriefs and negotiations.
• Experience mentoring juniors and guiding specialists without formal authority.
• Disciplined use of pipeline and reporting tools to prioritise time across opportunities.

Responsibilities

• Own the bid lifecycle end to end from initial assessment through submission and post-bid debrief.
• Lead selected pitch workstreams and RFI/RFP responses with specialist and international contributors.
• Write and shape compelling proposal content: executive summaries, management plans and case studies.
• Lead pitch rehearsals and debriefs, setting standard for team preparation.
• Own credentials and case study library for assigned sector or client set.
• Use opportunity tracker and Synergist reporting to prioritise pipeline resources across opportunities.
• Collaborate on SOWs and work orders, escalating to Commercial Ops Director or legal counsel for high-risk terms.
• Review contracts for red flags around termination, pass-through costs, payment terms and liability.
• Support service upsells with delivery teams to scope additional value.
• Develop and pitch sponsorship opportunities, taking ideas from concept to client conversations.
• Mentor junior team members and support their growth.
• Improve pitch process, templates and commercial documentation standards.

Skills

Bid management

Proposal writing

RFI/RFP responses

Stakeholder coordination

Client-facing

Mentoring

Job description

Role Overview

The Commercial Operations Manager owns a portfolio of new business opportunities end to end, from pitch through to contract, and begins to manage junior team members. This role blends process discipline with the creativity and client-facing confidence needed to lead pitches. This is a 15 month Fixed Term Contract.

Key Responsibilities

New business leadership

• Own the bid lifecycle for assigned opportunities end to end, from initial opportunity assessment through to submission and post-bid debrief.
• Lead selected pitch workstreams and RFI/RFP responses from brief through to submission, engaging specialist teams and international contacts where relevant.
• Write and shape compelling, technically accurate proposal content, including executive summaries, management plans and case studies, that answers the brief and reflects current market context.
• Lead pitch rehearsals and debriefs, setting the standard for how the team prepares and improves between opportunities.
• Own the credentials and case study library for an assigned sector or client set, ensuring materials stay current and impactful.
• Use the opportunity tracker and Synergist reporting to prioritise where time and resource are spent across the pipeline.

Commercial & contract negotiation

• Collaborate on the negotiation of SOWs and work orders with clients, escalating MSA-level or high-risk terms to the Commercial Operations Director or legal counsel.
• Review contracts for commercial red flags (termination, pass-through costs, payment terms, liability) and manage redlines with Commercial Operations Director and legal counsel.

Account growth

• Support on service upsells for existing clients, working with delivery teams to scope any additional value Right Formula could add.
• Develop and pitch new sponsorship opportunities for existing clients, including ideas flagged by Senior Commercial Operations Executives, taking them from concept through to client conversation.

Team & process

• Mentor junior team members, reviewing their work and supporting their growth.
• Contribute to the continuous improvement of Right Formula's pitch process, templates and commercial documentation standards.

Skills & Experience Required

• Proven experience running bids or pitches end to end, from opportunity assessment through submission to post-bid debrief.
• Strong proposal writing skills, with the ability to produce clear, technically accurate content — executive summaries, management plans and case studies — that answers the brief.
• Experience leading pitch workstreams and RFI/RFP responses, coordinating specialist and international contributors to deadline.
• Commercial contract literacy: able to review SOWs and work orders, spot red flags around termination, pass-through costs, payment terms and liability, and know when to elevate to senior or legal counsel.
• A track record of identifying and pitching upsell or new sponsorship opportunities within existing accounts, working with delivery teams to scope the value.
• Confident client-facing presence, comfortable leading pitch rehearsals, debriefs and negotiation conversations.
• Experience mentoring or reviewing the work of junior colleagues and getting the best out of specialist teams without formal authority.
• Disciplined use of pipeline and reporting tools to prioritise time and resource across a portfolio of opportunities.
• Organised and calm under pressure, holding standards through tight deadlines and late changes without passing stress down to the team.

Role Structure & Benefits

• Hybrid working
• Flexible hours with core working hours between 10am – 4pm
• Discretionary bonus scheme
• Gym & Retail Discounts
• Enhanced Employer Pension contribution
• Mental Wellbeing Day & Volunteer Day in addition to annual leave
• Sabbatical Leave in conjunction with long-service
• Employee Assistance Programme

After successfully passing probation:

• Private Healthcare
• £500 per annum individual training budget
• Cycle to work scheme
• Payroll giving
• Season Ticket Loan
• Work From Anywhere Allowance