Commercial Operations & Distribution Specialist

EPM Ltd.; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global SME pharmaceutical company in the City of Westminster is seeking a Commercial Operations & Distribution Specialist. This role involves managing the invoicing flow, responding to customer queries, and assisting with inventory and order processing. The ideal candidate will have a university degree or equivalent experience, alongside skills in order processing and customer relations. Proficiency in English and ideally one other European language is required. This position offers the opportunity to support key commercial activities in a growing organization.

Qualifications

• Experience in order processing, invoicing, and customer relations.
• Initial experience in distribution of pharmaceuticals or regulated goods within Europe.
• Strong administrative skills and excellent English writing abilities.

Responsibilities

• Manage the flow of incoming and outgoing invoices.
• Respond to queries related to invoicing and payments.
• Maintain invoice tracking tools.

Skills

Order processing

Invoicing

Customer relations

Inventory management tools

Fluent English

Fluency in one other European language

Education

University degree or equivalent work experience

Job description

Role Overview

To support their commercial activities, they seek a Commercial Operations & Distribution Specialist responsible for ensuring timely delivery of hospital and customer orders, accurate invoicing, and proper delivery procedures. The role involves being the first point of contact for customer queries and representing the business to external national and international clients. Additionally, the specialist will assist in delivering key financial and market access documents and support the smooth operation of the broader Commercial team.

Key Responsibilities

• Manage the flow of incoming and outgoing invoices
• Respond to queries related to invoicing and payments
• Follow up on payments according to the company's payment terms
• Maintain invoice tracking tools
• Support the preparation of briefs for third-party consultants and senior management
• Assist the Commercial Affairs Team with daily activities, including processing orders and managing the distribution process
• Support inventory and tracking tools maintenance

Qualifications

• University degree or equivalent work experience
• Experience in order processing, invoicing, customer relations, and inventory management tools
• Initial experience in distribution of pharmaceuticals, medical devices, or regulated goods within Europe
• Strong administrative skillsExcellent English writing skills
• Fluency in English and ideally one other European language

About the Company

EPM Scientific is working with an exciting global SME pharmaceutical company undergoing a significant growth phase. The company specializes in originator pharmaceuticals with commercial and advanced clinical stage specialty medicines.