Commercial Officer

Mitie; Greater London; Hybride; GBP 65 000 - 90 000; Plein temps

Résumé du poste

Mitie is seeking a Commercial Officer to drive commercial performance, ensure strategic alignment, and implement process improvements across the business. The role includes oversight of financial performance, risk management, and staff training to roll out improved procedures.

The position requires strong leadership, ERP and reporting tool experience, and the ability to work across multiple sites including London and surrounding counties, with a hybrid working arrangement.

Qualifications

• Proven experience in an operational management role within the Fire and Security industry.
• Excellent financial acumen and analytical ability.
• Experience in process review, documentation, and implementation.
• Ability to design and deliver staff training programs.
• Strong understanding of internal systems and reporting processes.
• Knowledge of relevant legislation and compliance requirements.
• Exceptional communication and stakeholder management skills.
• Experience with ERP systems and commercial reporting tools.

Responsabilités

• Drive commercial performance and ensure strategic alignment across the business.
• Lead initiatives to review, document, and roll out improved procedures with staff training.
• Oversee financial performance reporting, risk management, and internal systems governance.
• Design KPIs, manage stock levels, pricing, descriptions, and availability to support sales.
• Support system changes, onboarding, and training across teams.
• Maintain relationships with clients, suppliers, and internal stakeholders, escalating risks as needed.

Description du poste

The Commercial Officer will be responsible for driving commercial performance, ensuring strategic alignment across the business, and implementing process improvements that enhance efficiency and profitability. This includes oversight and reporting on financial performance, risk management, internal systems governance, and leading initiatives to review, document, and roll out improved procedures with appropriate staff training.

Key Responsibilities

Strategic Alignment

• Ensure all commercial activities align with the company's strategic objectives and long-term goals.
• Collaborate with senior leadership to translate business strategy into actionable commercial plans.
• Monitor market trends and competitor activity to inform strategic decisions.
• Provide insights and recommendations to support growth and profitability initiatives.

Process Improvement

• Review existing commercial processes and identify inefficiencies or gaps.
• Document proposed improvements and develop clear implementation plans.
• Lead the rollout of new procedures, ensuring smooth adoption across teams.
• Design and deliver training programs for staff to embed new procedures effectively.
• Establish KPIs to measure the success of implemented improvements.
• Oversee stock holding levels to optimize storage capacity and reduce waste from aged stock.
• Ensure catalogue accuracy, including pricing, product descriptions, and availability, to support sales and operational efficiency.
• Work closely with procurement and operations teams to maintain accurate inventory records and prevent discrepancies.

Systems and Technology

• Review internal systems regularly to ensure data accuracy and compliance with business standards.
• Produce monthly reports on system performance and commercial performance.
• Evaluate opportunities for system improvements and present recommendations to senior management.
• Lead implementation of approved system changes, including staff training and adoption support.
• Oversight of onboarding and Internal workshops to ensure consistency and relevance in maintained.
• Actively support the mobilisation of new contracts where required, ensuring smooth transition from tender to operational delivery.
• Support the business during acquisitions, integrating commercial processes and aligning systems.
• Drive change management initiatives to ensure the business can accommodate future acquisitions and evolving client needs.
• Communicate changes effectively across teams, providing clear guidance documents and delivering training to ensure successful adoption.
• Build and maintain strong, collaborative relationships with clients, suppliers, and internal stakeholders to ensure alignment and transparency.
• Proactively identify potential risks related to stakeholder expectations, contractual obligations, and operational delivery, and elevate where necessary.
• Act as a point of escalation for any complaints recorded on the Business Improvement Register, ensuring resolution aligns with company standards and mitigates future risk.
• Facilitate regular stakeholder reviews to assess satisfaction, identify emerging risks, and implement corrective actions promptly.
• Support risk workshops and maintain a risk register for stakeholder-related issues, ensuring mitigation strategies are documented and communicated effectively.

Experience:

• Proven experience in an operational management role within the Fire and Security industry.
• Excellent financial acumen and analytical ability.
• Experience in process review, documentation, and implementation.
• Ability to design and deliver staff training programs.
• Strong understanding of internal systems and reporting processes.
• Knowledge of relevant legislation and compliance requirements.
• Exceptional communication and stakeholder management skills.
• Experience with ERP systems and commercial reporting tools.

Personal Attributes

• Strategic thinker with a results-driven mindset.
• Strong leadership and change management capabilities.
• Ability to work under pressure and meet deadlines.
• High attention to detail and problem-solving skills.

The role would be split between any ACL office location, out on site in London and the surrounding counties or home working.