Commercial Motor Claims Handler

Aviva; Norwich; Hybrid; GBP 33,000; Full time

Job summary

A leading insurance company in Norwich is seeking experienced claims handlers to join their Commercial Lines Motor Claims Team. This role involves supporting customers and brokers through the claims process, processing settlements, and coordinating replacement vehicles. Candidates should demonstrate customer focus, digital proficiency, and the ability to work in a fast-paced environment. This position offers a competitive salary, flexible working options, and numerous employee benefits including a generous pension scheme and holiday allowances.

Benefits

Bonus opportunity – 6% of annual salary

Generous pension scheme – up to 14% contribution

25 days holiday plus bank holidays

Discounts on Aviva products

Free Aviva shares through Matching Share Plan

Flexible benefits including sustainability options

Supportive policies including parental leave

Paid volunteering days

Qualifications

• Previous experience in motor claims or claims handling is desirable.
• Ability to multitask and prioritize responsibilities.
• Commitment to delivering high-quality service.

Responsibilities

• Support customers throughout the motor claims process.
• Assist in coordinating replacement vehicles and processing settlements.
• Build strong relationships with brokers.

Skills

Motor Claims Experience

Fast‑Paced Environment

Team Collaboration

Customer Focus

Digital Proficiency

Tools

Microsoft Outlook

Microsoft Word

Job description

Your Career with Our Commercial Lines Motor Claims Team!

Starting salary between £25,100 to £28,500 (depending on hours, skills, and experience) plus additional benefits

Are you an experienced claims handler looking for a new challenge or are you ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Lines Motor Claims Team.

Our standard contracts are 35 hours, but we are open to consider flexible working options and there are also opportunities to increase to a 40-hour contract subject to review and following a period within the business.

Our team handles a diverse portfolio of claims involving trucks, trailers, HGVs, agricultural vehicles, taxi fleets, and more, ensuring that your work remains varied and engaging.

These are permanent roles will involve hours covering our opening times of 8.00am to 6.00pm (Monday - Friday)

A bit about the job

In this role, you will support our customers and brokers throughout the motor claims process. You will assist customers and brokers from the initial claim report to the final resolution, coordinating the arrangement of replacement vehicles, processing vehicle settlements, and providing updates on repairs and liability.

You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers daily lives. You will need to juggle multiple tasks at pace and utilise a range of digital systems.

Please click on the video link for an insight on how we help our customers at their times of need: https://vimeo.com/942257296

Skills and experience we’re looking for

• Motor Claims Experience: Previous experience in motor claims or claims handling is highly desirable, but not essential.
• Fast‑Paced Environment: Ability to multitask and prioritize responsibilities in a dynamic setting.
• Team Collaboration: Willingness to learn, assist colleagues, and embrace change.
• Customer Focus: Commitment to delivering high‑quality service and prioritizing customer needs.
• Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word.

What you’ll get for this role

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £25,100 to £28,500 based on a 35 hour week or pro rata up to £32,571 if you prefer a 40 hour week (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further – up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part‑time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Viktoria David‑Vida on [e-mail]