Commercial Motor Claims Handler

Political, International and Development Studies Student Association; Norwich; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

A leading insurance company in Norwich is offering a position in their Commercial Lines Motor Claims Team. This role involves managing customer claims, building relationships with brokers, and providing exceptional service. Candidates should have strong IT skills, a passion for customer service, and the ability to thrive in a fast-paced environment. This is a permanent position with full-time or part-time options available.

Benefits

Bonus up to 6% of annual salary

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

£1,200 of free shares per year

Flexible benefits including cycle to work

Qualifications

• Experience managing relationships with large clients.
• Proven record of excellent customer service.
• Desire for a dynamic role with varied tasks.

Responsibilities

• Support customers or brokers in making motor claims.
• Build strong relationships with brokers.
• Manage multiple tasks and utilize digital systems.

Skills

Ability to work in a fast-paced environment

Team player mentality

Passionate about delivering customer service

Strong IT skills

Tools

Microsoft Outlook

Microsoft Word

Job description

Our standard full-time contracts are for 35 hours per week (with options for part time working). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for a 40 hour contract following your Team Leader's approval.

Due to continued growth in this area of the business, we have some exciting opportunities available in our Commercial Lines Motor Claims Team, where you could be dealing with trucks, trailers, HGVs, agricultural vehicles, taxi fleets, and many more!

Do you have experience managing relationships with large clients, a passion for giving great customer service, and a desire for a role where no two days are the same? If so, we’d love to hear from you.

These are permanent roles that will involve hours covering our opening times of 8:00 am to 6:00 pm (Monday‑Friday).

A Bit About The Job

Your role will be to support our customers or brokers through the journey of making a motor claim. You may be taking the first report of their claim and creating bookings with our suppliers to get the customer back on the road, but will also continue supporting them for the duration of the claim. You could be arranging provision of replacement vehicles, paying out vehicle settlements, or giving updates on repairs or liability.

You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers’ daily lives. You will need to juggle multiple tasks at pace and utilise a range of digital systems.

Skills And Experience Were Looking For

• Ability to work in a fast‑paced environment, multi‑tasking, and prioritising responsibilities.
• Team player mentality, with a willingness to learn and help others out.
• Passionate about delivering brilliant customer service, i.e., someone who takes pride in producing a high standard of work and putting the customer first.
• Embrace and support change, matched with the ability to share ideas and suggestions to improve our customers’ journey.
• Thrives undertaking digital & online tasks, and can demonstrate strong IT skills, with prior experience of using software like Microsoft Outlook and Word.

What You’ll Get for This Role

• Bonus opportunity: 6% of annual salary (actual amount depends on your performance and Aviva).
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Up to 40% discount on Aviva products and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carers leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for Everyone

We’re inclusive and welcome everyone. We want applications from all backgrounds and experiences. Even if you don’t tick every box, we still encourage you to apply. We also consider all forms of flexible working, including part‑time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working, spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva, take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.