Commercial Manager / Operations Lead (Hybrid)

Aston Charles; Leeds; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A leading insurance broker in Leeds is seeking a Commercial Manager/Operations Lead to handle a portfolio of mid corporate accounts and oversee office operations. This role offers a generous salary, work-from-home flexibility, and opportunities for professional growth in a supportive environment.

Benefits

Generous salary

Comprehensive benefits package

Flexible work-from-home options

Qualifications

• Strong account handling experience in commercial insurance.
• Experience with performance reviews and recruitment.
• Knowledge of FCA regulations and quality procedures.

Responsibilities

• Handle a portfolio of mid corporate accounts from various sectors.
• Assist in performance reviews and recruitment interviews.
• Ensure compliance with regulations and quality standards.
• Manage training and development for colleagues.
• Promote cross-selling and up-selling opportunities.

Job description

Overview

Job Type: Permanent. Sector: General Insurance. Specialism: Account Handler, Commercial, General Management. Location: Leeds City Centre, Yorkshire & Humberside. Salary range: £40,000 - £49,999, £50,000 - £59,999. Salary Description: Generous basic salary and a comprehensive benefits package. Posted: 12-Sep-25. Start Date: ASAP. Recruiter: Aston Charles. Job Ref: RJ2417CM. Job Views: 25.

Commercial Brokers and Account Handlers seeking a new challenge and a slight change of direction in their career should look no further than this exciting Commercial Manager / Operations Lead role. Joining the Management Team of this friendly and supportive broker, this is a superb opportunity to have a meaningful say in future direction of one of Leeds’ fastest growing insurance businesses.

Responsibilities

• Personally account handling a smaller portfolio of mid corporate accounts from a range of industry sectors, with premium spends typically between £25,000 - £100,000.
• Assisting the MD in performance reviews, recruitment interviews and all HR matters.
• Taking accurate minutes in board meetings.
• Ensuring colleagues’ work is carried out in a fashion that complies with FCA regulations and Head Office quality procedures.
• Ensuring all debt is collected within Group guidelines.
• Managing relations with a variety of stakeholders, both internal and external.
• Overseeing office-wide training and development, including ensuring all colleagues’ CPD is up to date and managing relations with the local CII & BIBA.
• Acting as a conduit between Head Office, the Leeds branch and other areas of the Group, ensuring a seamless service offering across the board.
• Promoting a culture of cross and up-selling of ancillary products and services, ensuring colleagues remain alert to opportunities and grow accounts, where suitable.
• Being involved in a wide variety of exciting projects.

This role doesn’t have direct reports, but you will be a senior member of the team, and responsible for the smooth running of the office in colleagues’ absences, and also help with ad-hoc queries.

This broker is enjoying a sustained period of growth, both nationally and locally, so this role provides a myriad of opportunities for progression and development (into managerial, specialist and client-facing roles, for example) in the short, medium and long-term.

You will also benefit from a generous basic salary (anticipated to be between £45,000 - £50,000) and a comprehensive benefits package.

Here, you will be welcome to work from home several days per week. This broker is based from fantastic offices in the city centre, close to the train station, main arterial routes and of course all the shops, bars and amenities.

Aston Charles - a personalised service from industry experts

General Insurance and Financial Services Recruitment