Commercial Manager

Civica UK Ltd; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 Days Annual Leave plus holidays (UK

Pension contributions

Income protection

Life assurance

Critical illness cover

Private medical insurance

Dental insurance

Affinity groups

Bounty bonus

Job summary

Civica UK Ltd in London is seeking a Commercial Manager to support commercial activity across Civica’s software portfolio, managing bids, contracts and customer relationships with sales, delivery and commercial teams.

You will assess risk, ensure policy compliance, and protect Civica’s commercial position while driving profitable outcomes for public sector accounts.

Qualifications

• Proven experience in a commercial contract role with a good understanding of contract law, pricing models and commercial risk.
• Experience working with government frameworks, ideally in software, technology or public sector environments.
• Financial literacy with the ability to interpret payment profiles, margins and costs.
• Collaborative and outcome-focused approach with confidence working with a range of internal and external stakeholders.
• Strong organisation and attention to detail with the ability to prioritise across a varied portfolio.
• Knowledge of SaaS or software licensing models; experience using CLM systems or Salesforce is advantageous.

Responsibilities

• Support Commercial Business Partners with bids and tenders, including commercial reviews, risk assessments and contract negotiations for complex, strategic and high-value accounts.
• Help ensure contracts comply with internal policies, legal requirements and applicable public sector regulations.
• Identify and manage commercial risks, escalating issues when necessary to protect Civica’s commercial position.
• Produce reporting on commercial activities, risks and issues to support informed decision-making.
• Follow commercial processes that enable effective contract tracking and order booking.
• Contribute to the continuous improvement of commercial processes and controls, including the adoption of new tools.

Skills

Commercial contract management

Contract law

Pricing models

Commercial risk

Stakeholder management

SaaS licensing

Salesforce

Cross-functional collaboration

Tools

CLM systems

Salesforce

Job description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Commercial Manager at Civica

This is an opportunity to support commercial activity across Civica’s software portfolio, helping the business secure sustainable and profitable outcomes. You will work across contracts, bids and customer relationships, partnering with sales, delivery and commercial colleagues to manage risk, strengthen governance and support growth.

What you will do to be successful in this role

Responsibilities

• Support Commercial Business Partners with bids and tenders, including commercial reviews, risk assessments and contract negotiations for complex, strategic and high-value accounts.

• Help ensure contracts comply with internal policies, legal requirements and applicable public sector regulations.
• Identify and manage commercial risks, escalating issues when necessary to protect Civica’s commercial position.
• Produce reporting on commercial activities, risks and issues to support informed decision-making.
• Follow commercial processes that enable effective contract tracking and order booking.
• Contribute to the continuous improvement of commercial processes and controls, including the adoption of new tools.

• Proven experience in a commercial contract's rolewith a good understanding of contract law, pricing models and commercial risk.
• Experience working with government frameworks, ideally in software, technology or public sector environments.
• Financial literacy, with the ability to interpret payment profiles, margins and costs.
• A collaborative and outcome-focused approach, with confidence working with a range of internal and external stakeholders.
• Strong organisation and attention to detail, with the ability to prioritise work across a varied portfolio.
• Also, a knowledge of SaaS or software licensing models and experience using CLM systems or Salesforce would be advantageous, but not necessary.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Time Off & Work-Life Balance

• 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

• Pension Contributions – 5% employer match to support your future.
• Income Protection – Up to 75% salary cover for long‑term illness.
• Life Assurance – 4x salary tax‑free lump sum.
• Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

• Private Medical Insurance – Fast access to private healthcare.
• Health Cash Plan – Claim back physio, therapies & more.
• Dental Insurance – Cover for routine & emergency care.
• Affinity Groups – Join employee‑led communities.
• Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.