Commercial Loyalty Assistant

MATALAN; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK retail company is seeking a Commercial Loyalty Assistant in Liverpool to support the Loyalty Manager in delivering a profitable loyalty P&L. Key responsibilities include reporting on loyalty performance, implementing discount codes, and managing store communication for new offers. Ideal candidates will have strong commercial acumen, attention to detail, and experience in data analysis and B2C retail. This role offers benefits including staff discounts and career development opportunities.

Benefits

20% staff discount

Wellbeing support from Retail Trust

Life Assurance

Pension Scheme

Career development access

Qualifications

• Experience in planning promotions.
• Skilled in relationship building.
• Experience delivering customer journeys across channels.

Responsibilities

• Support the Loyalty Manager in delivering a profitable loyalty P&L.
• Report performance of loyalty benefits weekly, monthly, and quarterly.
• Set up and implement discount codes and promotions.
• Own store communication for new offers.
• Work with trade planning and merchandising to deliver loyalty strategies.

Skills

Strong commercial acumen

Attention to detail

Organizational skills

Data and financial information handling

Report building from Excel

Power BI dashboard experience

B2C retail experience

Job description

About Matalan

From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever‑evolving here.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open‑mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don't hesitate to let us know.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

About the role

As Commercial Loyalty Assistant you will support the Loyalty Manager in the delivery of a profitable loyalty P&L enabling the commercial targets for Matalan Me.

• Working with Commercial Finance to report performance of loyalty benefits on a weekly, monthly and quarterly basis.
• Set up, test and implement discount codes and promotions for broadcast and targeted activity.
• Ensure Reward account functionality and journeys are as required for each campaign.
• Own the store communication brief for new offers and trade driving activity.
• Work with Trade planning & Merchandising and Brand to recommend, forecast, measure and deliver the loyalty promotional strategy.
• Work cross‑functionally with trade planning, merchandising and brand to recommend and deliver attractive offers for loyalty customers (both broadcast and discreet personalised offers).
• Work Commercial Finance to forecast and measure the performance of Matalan Me benefits.

About You

• Strong commercial acumen with experience of planning promotions.
• Strong attention to detail and organisational skills.
• Comfortable with data and financial information.
• Experienced in building reports from Excel exports and Power BI dashboards.
• Experience delivering joined up frictionless customer journeys across channels.
• Skilled in relationship building and working as part of cross‑functional teams to deliver against defined goals.
• B2C Retail experience an advantage.

Benefits

• 20% staff discount, which increases with length of service.
• Thrive Recognition Scheme.
• Wellbeing support provided by the Retail Trust.
• Life Assurance.
• Retail Rewards platform offering discounts for other retailers.
• Pension Scheme.
• Access to a wide range of career development.
• Additional benefits may apply depending on your role and area of the business.