Commercial IT Business Analyst EMEA

Elanco Animal Health Incorporated; Hook; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to improving animal health as an IT SiteOps Analyst. In this pivotal role, you will bridge the gap between local commercial teams and IT, ensuring the effective delivery of IT services tailored to the unique needs of European affiliates. You will champion the adoption of global technology capabilities while managing local IT operations and vendor relationships. This position offers a dynamic work environment where your contributions will directly impact the success of innovative digital strategies. If you thrive in a collaborative setting and have a passion for technology in the animal health sector, this opportunity is for you.

Qualifications

• 3+ years of experience in IT systems implementation and support.
• Bachelor's degree in Computer Science or related field required.

Responsibilities

• Act as the primary IT contact for local commercial teams.
• Oversee local IT vendors and ensure service agreements are met.

Skills

IT systems implementation

Stakeholder management

Communication skills

Analytical skills

Problem-solving

Education

Bachelor's degree in Computer Science

Tools

CRM systems

Marketing automation tools

Sales analytics software

ITIL processes

Job description

At Elanco (NYSE: ELAN) - it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability - the Elanco Healthy Purpose - to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals' lives better makes life better - join our team today!

Location: Hook, UK (Hybrid type of work)

Position Summary:
This role will own the IT operations and enablement of Elanco's digital strategy for our European Commercial affiliates.

As our IT SiteOps Analyst for Commercial affiliates in Western Europe, you will be the primary IT point of contact, acting as a bridge between local commercial teams and IT. You will own IT delivery of local and regional Commercial initiatives which need involvement of IT, and you will champion the adoption and efficient use of our global commercial technology capabilities, ensuring they meet the unique needs of each affiliate while aligning with Elanco's global strategy.
You will also support delivery of other local operational IT services & solutions as well as coordinate with IT service providers to maintain stability.

Responsibilities:
Site Operations IT is at the heart of the global IT organization ensuring the 'rubber hits the road' on Elanco's growing digital investments positioned on modern IT architecture. The key responsibilities for this role include:

• Represent all aspects of IT to local employees, building a strong brand for IT
• Build and maintain strong relationships with key stakeholders in both IT and the commercial business, effectively communicating updates, challenges, and opportunities.
• Oversee local IT vendors ensuring service level agreements are met and value is maximized.
• Gather, analyze, and prioritize local IT, ensuring alignment with global IT strategy
• Maintain a strong understanding of global commercial capabilities and promote their adoption within the Western European affiliates, driving standardization
• Lead and manage small to medium-sized IT projects related to local systems and processes
• Actively participate in the country's operational agendas to enable site "essential wins"
• Own the technology and business use of local IT applications and related hardware, ensuring continuous operation, systems remain in a validated state and manage lifecycles through releases and retirement
• Ensure local adoption of global IT policies and processes
• Oversight of local IT service provider resources ensuring they deliver reliable, quality IT services
• Understand and represent local compliance requirements for IT solutions/services e.g. data privacy

Basic Qualifications:

• Bachelor's degree in Computer Science or related Scientific area
• Minimum three years' experience in the implementation and support of IT systems and/or infrastructure

Additional Skills & Preferences:

• Proven experience in a similar IT analyst role
• Excellent communication, interpersonal, and stakeholder management skills
• Understanding of commercial processes and technologies, such as CRM, marketing automation, sales analytics, sales data
• Knowledge & experience of ITIL processes
• Demonstrated ability to influence peers and business partners
• Demonstrated ability to proactively identify issues and either resolve or escalate to the appropriate level for resolution
• Build strong relationships with other IT functions
• Strong analytical, problem solving and investigative skills
• Experience in the Animal Health industry or Commercial environment, with a solid understanding of relevant processes and trends

Travel:

• 0-10% travel

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status