Commercial Insurance Claims Handler – (Legal Expenses)

Aston Charles; Croydon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm located in Croydon is looking for a Commercial Insurance Claims Handler. This role involves assessing and managing indemnity claims, providing exceptional customer service, and liaising with various stakeholders. Candidates with a legal background or previous experience in claims handling are preferred. The company promotes career development and offers a hybrid working model, allowing work-from-home flexibility. Attractive salary and benefits are provided, including bonuses for contract completion.

Benefits

Generous basic salary

5% completion bonus

Substantial pension contributions

Financial bonuses for passing qualifications

Social events and annual summer ball

Qualifications

• Experience in claims handling or legal background appreciated.
• Strong communication skills to liaise with stakeholders.
• Ability to negotiate costs effectively.

Responsibilities

• Assess and manage indemnity for legal actions.
• Provide efficient claims handling services.
• Investigate and review claims' validity.

Skills

Communication skills

Claims handling

Negotiation skills

Education

Legal qualification (Degree or A Level)

Job description

Commercial Insurance Claims Handler – (Legal Expenses) - Croydon

Job Type: Permanent Sector: General Insurance Specialism: Claims, Commercial Location: London & South Town/City: Croydon Salary range: Other Salary Description: Salary negotiable plus bonus and benefits Posted: 01-Dec-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: JH-3140CH

There is no doubt about it – this is one of the most exciting insurance companies in the world.

When many insurers are contracting, this business is enjoying tremendous year on year growth, opening new offices, developing further products, and making an impressive amount of internal promotions as a result!

Our client operates in over 20 countries, and is very much renowned as a world‑leader within its chosen markets. The company arranges insurance for some of the most fascinating risks on the planet, and has a reputation for excellence, innovation and formidable customer service.

A need has arisen for a Claims Handler to join the BTE (Before The Event) Legal Expenses Claims Team. You will be joining on an 18 month, full time contract, but there is the potential for this position to go permanent after this time.

The BTE Claims team deals with assessing and managing indemnity provided to policyholders for the purpose of pursuing/ defending a range of legal actions, including employment, property and contractual disputes.

You will provide efficient claims handling services to all customers by responding to LEI claims using excellent written and call handling skills. Handling claims from start to conclusion, you’ll investigate the validity of a claim and, where a claim is accepted, you’ll maintain a regular review of its validity. This will include negotiating cost funding with solicitors and managing their costs to ensure compliance with policy terms and conditions. You’ll regularly be liaising with solicitors, barristers, accountants, insurance brokers, and directly with policyholders.

We will consider candidates from a range of backgrounds. Perhaps you have a Legal qualification (either a Degree or A Level), together with some kind of professional work experience, where you have honed your communication skills and ability to liaise effectively with a wide range of stakeholders. Alternatively, you might be an Insurance Claims Handler with experience of dealing with Liability claims. It is not essential that you have previous experience within the Legal Expenses market as full training will be provided, and you will be assigned a mentor in order to build your knowledge and confidence within this arena.

Not only does the company provide crucial financial protection to a diverse range of customers, it also provides its employees with some of the most attractive career development opportunities in the market.

Many people who join this company cite, “this is the best place I have ever worked at”. It is genuinely difficult to find a company that invests so heavily in its staff because they want them to benefit from proper careers. The hiring manager cites, “we are extremely passionate about developing our staff, and this role has the genuine potential to progress into a number of different areas across our business.”

Our client operates a hybrid‑working arrangement, allowing you to work 1 day a week from home, although there is scope to flex on this more on an informal basis. The team are well‑renowned in the industry for their friendly, supportive and collaborative environment, and there are lots of sports and social events available, including an incredible annual summer ball!

You’ll be rewarded with a generous basic salary (Negotiable, depending on experience), plus a 5% bonus on completion of your contract, and impressive corporate benefits, which include substantial pension contributions and financial bonuses for passing qualifications.

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