Commercial Insurance Administrator

The Caraires Consultancy; Lutterworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established commercial insurance provider is seeking an Insurance Administrator to join their busy team in Lutterworth. Responsibilities include providing administrative support, managing client communications, and ensuring accuracy in documentation. Ideal candidates will have prior experience in commercial insurance and strong communication skills. This permanent role offers competitive benefits and a structured working week.

Benefits

Comprehensive training and development programme

Company contributory pension scheme

25 days annual leave

Free on-site parking

Qualifications

• Minimum 2 years administrative experience in a busy office environment.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Strong analytical skills.

Responsibilities

• Provide administrative support across commercial lines including New Business and Renewals.
• Liaise with clients, brokers and underwriters by phone and email.
• Manage diary entries and respond to enquiries promptly.

Skills

Experience in commercial insurance

Excellent verbal and written communication skills

Attention to detail

Ability to handle complaints calmly

Tools

Acturis

Job description

Commercial Admin

Lutterworth based – 5 days in the office

Permanent

Monday to Friday – 35hrs (9.00 – 17.00)

£30,000+ pa (depending on experience)

Our client, a well-established commercial insurance provider based in Lutterworth, is seeking an Insurance Administrator to join their busy admin team.

The key responsibilities of an Insurance Administrator

• Provide administrative support across commercial lines including New Business and Renewals.
• Set up cases in Acturis. Ensure policy documents and EL certificates are issued accurately and on time.
• Liaise with clients, brokers and underwriters by phone and email in a professional and courteous manner.
• Check endorsements, warranties and special conditions before despatch.
• Manage diary entries, respond to enquiries and follow up on diarised tasks promptly.
• Process MTAs, invoice clients and update records accurately in Acturis.
• Cross-sell additional services where appropriate.

The minimum requirements for the Insurance Administrator role

• Must have previous experience in commercial insurance
• Minimum 2 years administrative experience in a busy office environment
• Highly developed sense of integrity and commitment to customer satisfaction
• Excellent verbal and written communication skills
• Ability to handle complaints and challenging situations calmly and professionally
• Strong attention to detail and analytical skills
• Willingness to work occasional overtime where required
• Previous experience working with Acturis is preferred

The ideal candidate for the Insurance Administrator role

• Familiarity with handling endorsements and policy amendments
• Confident working independently and managing diary systems

Insurance Administrator benefits

• Comprehensive training and development programme
• Company contributory pension scheme
• 25 days annual leave plus increase after years of service
• Free on-site parking

The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner – as we want to be treated.

Interested?

Please apply below or call us on 01788 298040 for an informal chat.