Commercial Housing Assistant

Morgan Hunt UK Limited; Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Commercial Housing Assistant in East London with a strong focus on customer service. You will handle tenancy administration from advertising to move-out while ensuring compliance and efficiency. Ideal candidates will have customer-facing experience, confidence in dynamic environments, and strong communication skills. This role offers a competitive salary in a hybrid work model, ensuring impactful community support.

Qualifications

• Experience in housing, lettings, or customer-facing admin.
• Confidence in a busy, reactive environment.
• Strong communication and IT skills.

Responsibilities

• Provide outstanding customer service across housing services.
• Manage tenancy administration from advertising to move-out.
• Conduct pre-tenancy checks and referencing.

Skills

Customer service

Communication skills

IT skills

Organised mindset

Job description

Commercial Housing Assistant

📍 Hybrid / Patch Based

💰 £30,000 - £35,000
💰 East London

Morgan Hunt are working with a Housing Association to source a Commercial Housing Assistant in East London. You'll be the front line force behind Commercial Housing services-keeping tenancies moving, residents supported, and homes occupied. Fast-paced, people-focused, and genuinely impactful.

What You'll Own

• Outstanding customer service across market rent, shared ownership & leasehold
• Tenancy admin from advertising to sign-up to move-out
• Pre-tenancy checks, Right to Rent & referencing
• Marketing and shortlisting for market rent homes
• End-of-tenancy processes, deposits & keys
• Accurate records, inbox management & first-time resolution
• Escalating complex cases and working closely with Property Managers
• Keeping services compliant, efficient and resident-focused

What You Bring

• Housing, lettings or customer-facing admin experience
• Confidence in a busy, reactive environment
• Strong communication and IT skills
• A proactive, organised, get-it-done mindset
• Commitment to excellent service-every contact, every time

Housing knowledge, leases, resales or safeguarding experience a plus.

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.