Commercial Coordinator

Bender UK; Ulverston; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading electrical safety solutions provider in Ulverston is seeking a dedicated professional to manage service contracts for their NHS and private sector customers. Responsibilities include preparing quotations, processing orders, and maintaining Salesforce records. The ideal candidate will have strong attention to detail and customer service experience. The role offers a salary of up to £30,000 and benefits such as 25 days holiday, a pension scheme, and flexible hybrid working options.

Benefits

25 days holiday + 8 bank holidays

6% employer pension contribution

Access to high-street discounts

Single private medical cover

Development opportunities

Social events with colleagues

Qualifications

• Experience in a busy sales department is preferred.
• Strong skills in communication and administration are required.
• Customer service experience, ideally in a B2B setup.

Responsibilities

• Manage service contracts with NHS and private sector customers.
• Prepare quotations for service contracts and renewals.
• Compile reports to support internal teams and contract performance.

Skills

Attention to detail

CRM systems proficiency

Time management

Customer service experience

Commercial awareness

Tools

Salesforce

MS Office

Job description

About Bender UK: Bender UK is a leading provider of electrical safety solutions, specialising in monitoring systems for electrical installations and equipment. Our products ensure the highest levels of safety and reliability in various industries, including healthcare, rail, and industrial sectors.

Main Purpose

To manage and support the delivery of service contracts primarily with NHS and Private sector customers by creating quotations, handling contract renewals, uplifts and retention's, processing orders, compiling reports, and maintaining accurate Salesforce CRM records, while providing a high level of customer service and responding promptly to customer enquiries.

Key Responsibilities:

• Prepare and issue quotations for service contracts, renewals, uplifts and retentions
• Manage the full contract renewal cycle, ensuring timely follow up and accurate documentation
• Process customer orders and ensure all required information is correctly recorded
• Respond promptly and professionally to customer calls and enquiries, delivering a high standard of customer service
• Compile reports to support internal teams, customer communication and contract performance tracking
• Maintain accurate and up to date records within Salesforce, ensuring data quality and effective contract management
• Liaise with internal teams to support the smooth delivery of service activities and contract requirements
• Support contract retention by maintaining regular customer communication and identifying areas for improvement
• Assist with the preparation of customer documentation, proposals and follow up actions
• Promote a one team approach and contribute to cross functional collaboration across Bender UK

Key Attributes:

• Strong attention to detail and accuracy
• Confident with CRM systems and MS Office
• Prioritisation and work well with internal teams

• Excellent time management skills.
• Commercially savvy with strong prioritisation and planning skills.
• Ability to learn Bender UK engineering terminology.
• Good communication and administrative skills.
• Computer literacy with good attention to detail.
• Experience working in a busy sales department.
• Customer service experience, preferably in a business-to-business organisation.
• Sales and commercial experience is preferable.
• Chartered sales status (ISP etc.) is advantageous.

Vacancy will close Friday 28th November!!!

Dedication: Committed to achieving goals and delivering exceptional service.

Excellence: Striving for the highest standards in all aspects of work.

Trust: Ability to build and maintain long-term customer relationships.

Teamwork: Ability to work independently and as part of a team.

Salary and Benefits:

💰Salary: Up to £30,000

🎯Bonus: Sales-driven incentive arrangement paid quarterly

🏖️Holiday Entitlement: 25 days + 8 bank holidays with a buy/sell leave scheme in place at the start of each holiday year

💼Pension: 6% employer contribution

🛍️Benefits: Access to various high-street discounts

🩺Wellbeing: Single private medical cover and access to an employee assistance programme

🎉Social: Regular opportunities to meet and interact with colleagues on a social basis

📈 Development Opportunities: We provide opportunities for professional growth and development, and are committed to fostering a culture of innovation and excellence

🏠 Hybrid Working: Flexible hybrid working options available to support work-life balance