Commercial Claims Handler

The Caraires Consultancy; Lutterworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A respected insurance consultancy in Lutterworth is seeking a Commercial Claims Handler/Manager to efficiently manage client claims. Ideal candidates will have at least 2 years of experience in commercial insurance claims and strong communication skills. The role offers 25 days of annual leave plus bank holidays, alongside a contributory pension scheme in a supportive environment.

Benefits

25 days annual leave plus bank holidays

Company contributory pension scheme

Supportive and friendly working environment

Qualifications

• At least 2 years experience in Commercial Insurance Claims.
• Experience in managing sensitive matters professionally.
• Highly organized individual.

Responsibilities

• Be the first point of contact for clients reporting claims.
• Gather required information and notify insurers accurately.
• Guide clients through the claims process with clear updates.
• Communicate with insurers, loss adjusters and third parties.
• Progress outstanding items using the internal system.

Skills

Strong communication skills

Customer service skills

Attention to detail

Professional demeanor

Problem-solving approach

Tools

Acturis or similar systems

Job description

Job Description

Our client, a respected commercial insurance provider based in Lutterworth, is seeking a Commercial Claims Handler / Manager to manage and progress client claims efficiently and professionally.

Key Responsibilities

• Be the first point of contact for clients reporting claims
• Gather all required information and notify insurers accurately
• Guide clients through the claims process, providing clear updates
• Communicate with insurers, loss adjusters and third parties via phone and email
• Use the internal system to progress outstanding items and track claim activity
• Ensure all claims handling meets regulatory and company standards
• Support with general administration and client queries when required

Minimum Requirements

• At least 2 years experience in Commercial Insurance Claims (Household Claims or Commercial Handling experience also considered)
• Strong communication and customer service skills
• Highly organised with strong attention to detail
• Professional, calm and confident in managing sensitive matters

Ideal Candidate

• Experience running a full commercial claims caseload
• Knowledge of Acturis or similar systems
• Proactive, problem‑solving approach
• Able to build effective relationships with clients and insurers

Benefits

• 25 days annual leave plus bank holidays
• Company contributory pension scheme
• Supportive and friendly working environment

The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner as we want to be treated.

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