Commercial Change and Finance Planning Manager

Virgin Media Ltd; Tees Valley, Sheffield; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading telecommunications company in the UK is seeking a professional to join their Commercial Change Management Team. This role involves supporting governance of Customer Contact spending and collaborating with various stakeholders in Customer Contact, Finance, and Data support teams. Ideal candidates will possess strong organizational and analytical skills, along with excellent communication abilities.

Benefits

Bumper reward package

Support for loved ones

Diverse and inclusive culture

Qualifications

• Ability to manage various workloads while working to tight deadlines.
• Capable of articulating clearly to varying audiences.
• Experience in data collection, organization, analysis, and dissemination.

Responsibilities

• Support governance of Customer Contact spending to minimize revenue leakage.
• Collaborate with stakeholders in Customer Contact, Finance, and Data support.

Skills

High organisational skills

Meticulous attention to detail

Excellent communicator (written & verbal)

Strong analytical skills

Strong knowledge of Excel

Job description

Location

Manchester, Sheffield, Stockton-On-Tees

Job Family

Commercial

Job Type

Full Time

Posted Date

22-Oct-2025

Ref #

68478

This role is within the Commercial Change Management Team, which is responsible for driving the strategy behind the Customer Contact Partner model and financial governance.

By working with various stakeholders in Customer Contact, Finance, and Data support teams, this role will provide support to ensure Customer Contact spend is governed in a way so that revenue leakage is minimised and cost decisions will help to deliver against our strategy.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is a equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• High organisational skills to manage the various workloads, often working to tight deadlines
• Meticulous attention to detail when building, reviewing and analysing differing data sets
• Excellent communicator (written & verbal) to be able to clearly articulate to varying audiences
• Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information across multiple platforms with accuracy, with strong knowledge of Excel

Other stuff we are looking for

• Good at relationship building, so is able to work collaboratively with various stakeholders within different functions
• A good understanding of commercial and finance in contact centre operations or a similar environment.

What’s in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency interview with the Hiring Manager.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

Things move pretty fast around here. New tech, new products, new ideas - and new opportunities for talented people like you.

So, create a tailored job alert and we'll let you know as soon as your dream role's ready for you.