Commercial Administrator

VIAVI Solutions; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global technology leader in Edinburgh is seeking a proactive Commercial Administrator to enhance administrative operations. You will manage customer information requests, assist with bid submissions, and generate commercial reports. The ideal candidate excels in organization and communication and is proficient with Microsoft Office. Join a collaborative environment with opportunities for growth in a fast-paced industry.

Qualifications

• Strong organizational and time management skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Ability to work collaboratively and engage with stakeholders at all levels.
• Self-motivated, proactive, and accountable.

Responsibilities

• Manage and respond to customer inquiries related to company information.
• Assist Commercial Managers with bid submissions and document preparation.
• Generate reports on commercial activities and support data management.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Microsoft Office Suite

Tools

CRM systems

Bid management tools

Job description

Summary:

VIAVI (NASDAQ: VIAV) has a 100+ year history of technical innovations that have evolved to keep pace and address our customer’s most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. And, we are also at the forefront of optical security – we bend light to develop and deliver optical solutions that provide security to the world’s currencies and safety and performance applications for consumer electronics and spectrometry.

We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

We’re looking for a proactive and detail-oriented Commercial Administrator to join our Commercial Management team. This role is critical in ensuring seamless administrative operations, timely responses to customer information requests, and efficient coordination of bid-related activities. If you thrive in a dynamic environment, have exceptional organizational skills, and enjoy working collaboratively, we’d love to hear from you.

Duties & Responsibilities:

Customer Information Requests:

• Manage and respond to customer inquiries, including company information, financials, ESG (Environmental, Social, Governance), and Cyber Security topics.
• Collaborate with internal teams (Sustainability, IT Security, Legal) to gather and validate data.
• Maintain the customer information request portal, ensuring accurate logging, tracking, and timely responses.
• Produce regular reports on request volumes, response times, and recurring themes.

Commercial Support:

• Assist Commercial Managers with bid submissions, including document preparation, formatting, and compliance checks.
• Maintain and update bid documentation libraries and templates.
• Track bid timelines and ensure deadlines are met.

Reporting & Data Management:

• Generate reports on commercial activities (bid pipeline, win/loss analysis, customer engagement metrics).
• Support data entry and validation in commercial systems and tools.
• Prepare presentations and summaries for internal reviews.

Pre-Requisites / Skills / Experience Requirements:

• Strong organizational and time management skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work collaboratively and engage with stakeholders at all levels.
• Self-motivated, proactive, and accountable.
• Familiarity with ESG and Cyber Security topics is a plus.
• Experience with CRM or bid management tools is advantageous.

Why Join Viavi?

You’ll be part of a global technology leader committed to innovation and excellence. We offer a collaborative environment, opportunities for growth, and the chance to make an impact in a fast-paced, evolving industry.