Commercial Account Handler

i2i recruitment; Gloucester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency in Gloucester is looking for a skilled individual to manage a portfolio of personal insurance clients in a busy environment. The ideal candidate will have at least 2 years of commercial broking experience, strong customer service skills, and a willingness to obtain the Cert CII qualification. This role offers a flexible work environment along with attractive benefits.

Benefits

Flexi-time

Company pension and benefits package

Support with professional qualifications

Qualifications

• Minimum 5 GCSEs at Grade 5 or above including English and Maths.
• 2 years commercial broking experience is ideal.
• Willingness to undertake Cert CII qualification.

Responsibilities

• Service, retain, and grow a varied portfolio of personal insurance clients.
• Handle policies across home, motor, travel, and exclusive schemes.
• Ensure compliance with FCA and ICOB requirements.

Skills

Commercial insurance knowledge

Customer service skills

Organisational skills

Communication skills

IT skills (MS Word, Excel, Outlook)

Education

GCSEs at Grade 5 or above including English and Maths

Cert CII qualification or willingness to study towards it

Tools

Acturis

Job description

The successful candidate will have commercial insurance broking experience. It is a busy role consisting of servicing, renewing and growing a book of smaller commercial and landlord clients, so you will need to be very organised! Ideal candidate would have 2 years commercial broking experience, be an Acturis user, have as a minimum 5 GCSEs at Grade 5 or above including English and Maths, and be Cert CII qualified (or at least prepared to undertake the Cert).

What You’ll Be Doing

• Service, retain, and grow a varied portfolio of personal insurance clients
• Handle policies across home, motor, travel, and our exclusive Parksure scheme (holiday lodges, park homes, static caravans)
• Manage servicing requirements including renewals, amendments, and claims support
• Maintain regular client contact to ensure cover continues to meet their needs
• Ensure compliance with FCA and ICOB requirements at all times
• Monitor and manage customer credit within agreed company limits

What We’re Looking For

• GCSEs (or equivalent) with minimum 5 grades 4 or above including English and Maths
• Cert CII qualification (or willingness to study towards it)
• Insurance knowledge—principles, practices, and legalities of General Insurance
• Experience in personal lines, ideally within a broker environment
• IT skills (MS Word, Excel, Outlook) with Acturis experience desirable
• Excellent customer service, communication, and organisational skills

What You’ll Get

• Flexi-time and modern open-plan office with free parking
• Company pension and benefits package (after 6-month probation)
• Support with professional qualifications (Cert CII and beyond)
• Be part of a friendly, growing team in a business that values your development

Interested?
Send your CV to Cat at i2i Recruitment today!
At i2i Recruitment, our mission of making recruitment personal also means making recruitment fair. We are committed to reviewing every application with a sense of diversity and inclusion. If you haven’t heard back within 5 working days, please assume your application has not been successful on this occasion.

For immediate consideration send your CV to Cat at i2i Recruitment today...

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