Commercial Account Handler

IDEX Consulting; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-established insurance broker in Birmingham seeks a Commercial Account Handler to provide high-quality service and support Account Executives. Responsibilities include managing a commercial insurance portfolio, handling policy documentation, and liaising with insurers. The ideal candidate will have experience in a broker environment, solid insurance product knowledge, and strong communication skills. The company offers a competitive salary, career development opportunities, and a supportive team-focused culture.

Benefits

Competitive salary and benefits package

Supportive, team-focused culture

Opportunity for career development

Qualifications

• Experience in a broker environment as a Commercial Account Handler or Client Advisor.
• Solid technical knowledge of commercial insurance products.
• Confident communicator with a service-led mindset.

Responsibilities

• Provide day-to-day servicing across a commercial insurance portfolio.
• Handle mid-term adjustments, renewals, and policy documentation.
• Liaise with insurers to negotiate premiums and place cover.

Skills

Experience as a Commercial Account Handler

Attention to detail

Strong communication skills

Organisational skills

Education

Cert CII or pursuing professional qualifications

Tools

Acturis

Job description

We're recruiting for a Commercial Account Handler to join a well-established insurance broker based in Birmingham.

This is a great opportunity for an experienced handler who enjoys delivering high-quality service, supporting Account Executives, and building strong client relationships within a collaborative brokerage environment ಮೊಡು

The Role

• Providing day-to-day servicing across a commercial insurance portfolio
• Handling mid-term adjustments, renewals, and policy documentation
• Liaising with insurers to obtain terms, negotiate premiums, and place cover
• Supporting Account Executives with renewals, presentations and client queries
• Ensuring all work is FCA‑compliant and completed to a high standard
• Building strong working relationships with clients and insurers

What We're Looking For

• Experience as a Commercial Account Handler / Client Advisor within a broker environment
• Solid technical knowledge of commercial insurance products
• Strong attention to detail and organisational skills
• Confident communicator with a service‑led mindset
• Acturis experience beneficial but not essential
• Cert CII /isations working towards professional qualifications desirable

What's on Offer

• .omg competitive salary and benefits package
• Supportive, team‑focused brokerage culture
• Opportunity to work with experienced Account Executives and insurers
• Long‑term stability and career development

This role would vacina Commercial Account Handler who takes pride in delivering excellent service and supporting client retention, without the pressure of new business targets.

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