Commercial Account Director

Acorn by Synergie; Wales; On-site; GBP 33,000 - 38,000; Full time

Job summary

A leading recruitment agency in Wales is seeking a Commercial Account Director to manage commercial accounts and build lasting client relationships. The ideal candidate will have strong communication skills, attention to detail, and a proactive approach to customer service. This role offers full training, career progression, and a supportive work environment.

Benefits

Company pension

Free on-site parking

Mileage reimbursement

Qualifications

• B2B sales experience preferred.
• Familiarity with commercial insurance is a plus.
• Willingness to pursue a CII qualification.

Responsibilities

• Support Agency Partners with renewals and policy administration.
• Deliver outstanding customer service and respond to enquiries.
• Manage claims, renewals, and adjustments proactively.
• Assess client needs and recommend insurance products.
• Collaborate with underwriters and key stakeholders.
• Build relationships with clients to support business growth.
• Ensure compliance with FCA regulations.

Skills

Strong written and verbal communication

Attention to detail

Organisational skills

IT proficiency (Microsoft Office)

Problem-solving skills

Negotiation abilities

Time management skills

Job description

Commercial Account Director

Swansea 33,000-38,000 Full-Time (Mon-Fri) Permanent

Introduction

Acorn by Synergie is recruiting for a motivated and enthusiastic Commercial Account Director on behalf of a valued client in Swansea. This role is ideal for someone who thrives on building strong client relationships, managing established commercial accounts, and delivering exceptional customer service.

You will work closely with Agency Partners to support renewals, manage policies, and oversee a varied portfolio of large commercial clients.

Key Responsibilities

• Support Agency Partners and clients with renewals, policy administration, and general insurance processes.
• Deliver outstanding customer service, reflecting the expertise and professionalism the agency is recognised for.
• Handle enquiries, policy adjustments, new business quotes, claims, renewals, and general administrative duties with a proactive, solution‑focused approach.
• Assess client needs and recommend suitable insurance products and risk management solutions.
• Work collaboratively with underwriters and key stakeholders to ensure client requirements are fully understood and met.
• Build and sustain strong relationships with clients and external partners to support business growth.
• Ensure compliance with FCA regulations, maintaining accuracy and a strong customer‑first mindset in all documentation and transactions.

Essential Experience & Skills

• Strong written and verbal communication skills, with the ability to build rapport effectively.
• High level of attention to detail and strong organisational skills.
• Ability to work to deadlines and manage a varied workload within a regulated environment.
• Confident IT user, especially within Microsoft Office, with the ability to learn new systems quickly.
• Proactive and hardworking team player with strong problem‑solving skills.
• Self‑motivated, professional, and committed to delivering excellent service.
• Strong negotiation and relationship‑building abilities.
• Effective time management skills.

Additional Experience

You will ideally have:

• Previous B2B sales experience.
• Industry knowledge or commercial insurance experience (advantageous but not essential).
• Willingness to work towards a CII qualification.

Full training is provided within a friendly and supportive environment, with opportunities for ongoing development and clear career progression.

Benefits

• Company pension.
• Free on‑site parking.
• Mileage/travel required – a full driving licence and access to your own vehicle are essential.

Interested?

Apply today with your up‑to‑date CV, or contact Acorn by Synergie for more information.

Acorn by Synergie acts as an employment agency for permanent recruitment.