Commercial Account Broker

Gallagher; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance and risk management company in Greater London seeks a Commercial Account Broker to manage account retention and growth. Ideal candidates will have experience with larger commercial clients and hold or be working towards Chartered Insurance Institute qualifications. This role offers competitive benefits, a supportive environment, and opportunities for personal and professional development. Join a team that values collaboration and exceptional customer service.

Benefits

Minimum of 25 days holiday

Contributory pension scheme

Life insurance

Income protection

Health cash plan or Private medical insurance

Volunteering days

Employee Stock Purchase plan

Discounted gym membership

Season ticket loan

Qualifications

• Experience with larger commercial clients in the UK is essential.
• Desirable to hold or work towards Chartered Insurance Institute qualifications.
• Experience in regulated frameworks, achieving SLAs.
• Evidence of strong communication and social skills.
• High attention to detail and effective organizational skills.

Responsibilities

• Manage account retention and growth through excellent service.
• Create insurance documents for new customers.
• Coordinate renewal quotes and manage queries effectively.
• Deliver policy documentation accurately and timely.
• Engage with insurers regarding customer policies.

Skills

Customer service focus

Communication skills

Report building

Attention to detail

Risk awareness

Education

Chartered Insurance Institute Qualifications: Cert CII/Dip CII/ACII

GCSE standard or equivalent

Tools

Acturis platform

MS Office

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

Our customers deserve first-class support – and that’s why we hire top talent to manage their accounts!

Joining us as a Commercial Account Broker means becoming part of a team that truly values collaboration, expertise, and growth. This isn’t just a job, it’s an opportunity to work alongside experienced professionals who are passionate about delivering exceptional service and building lasting client relationships.

You’ll be joining a supportive environment where your ideas matter, your development is a priority, and your career progression is actively encouraged.

We believe in investing in our people, offering opportunities to learn, grow, and take on new challenges as you advance within the business.

The main aim of your role? To achieve optimum account retention and growth through outstanding account management, broking, and technical support.

Our customers remain loyal because of the exceptional service we provide, and you’ll play a key role in continuing that tradition.

If you’re looking for a role where you can make an impact, develop your skills, and be part of a team that celebrates success together, this is the perfect opportunity for you!

How you'll make an impact

• Create documents for new customers about their insurance requirements
• Obtain renewal terms for customers and research suitable alternatives to produce presentations; our account managers discuss these with customers during face to face meetings.
• Coordinate all renewal quotes for existing customers along with any mid-term adjustments to be considered. Ensure all customer details are recorded accurately and entered onto system in a timely fashion
• Manage insurer queries in relation to customer policies. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required
• Secure delivery of policy documentation from insurers and check prior to approval and release by Account Executive
• Deal with account queries and credit control matters highlighting any concerns to account managers in a timely manner
• Grasp and apply fundamental legal and regulatory policy for internal policies and the insurance contract as required.

About You

• Previous experience gained working with larger commercial clients in the UK would be essential.
• Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII/ACII is desirable as is being educated to GCSE standard or equivalent.
• Worked to targets within a regulated, measurable framework and achieved SLA’s Risk aware in handling customer information. Able to recognise potential risk and seek advice when required
• Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills.
• Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information. Highly accurate with a strong attention to detail, using initiative when assisting team members.
• Previous experience using the Acturis platform.
• Fully proficient in MS office.
• Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging and we’re here to help. We can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.