Combined Customer Service and Ramp Agent

Loganair Ltd; Campbeltown; On-site; GBP 18,000 - 24,000; Full time

Job summary

A regional airline in Campbeltown is seeking a proactive Customer Service Agent to ensure smooth operations at Campbeltown Airport. The role involves checking passengers in, adhering to security protocols, and providing excellent customer service. Ideal candidates will possess strong communication skills and a positive attitude, ready to work in a dynamic environment with comprehensive training provided.

Qualifications

• Previous experience in customer service preferred, ideally in a fast-paced environment.
• Ability to pass security clearance checks is essential.
• Willingness to work in outdoor conditions and handle luggage.

Responsibilities

• Check passengers in for flights.
• Adhere to security protocols.
• Answer passenger queries regarding delays.
• Arrange alternative transport/accommodation.
• Provide telephone ticketing sales support.

Skills

Customer-focused

Excellent communication skills

Ability to handle difficult situations

Adaptability

Tools

Basic IT skills

Job description

A vacancy has arisen within our Customer Services Department, based in Campbeltown. Reporting to the Station Manager Campbeltown, the successful candidate will be proactive, helpful to passengers and dedicated to providing a robust and safe operation.
Applications are invited from candidates who provide excellent customer service and support for the delivery of our operation as Campbeltown Airport.

Key Responsibilities

Customer Service Agents have a wide range of duties including:

• Checking passengers in for flights
• Ensuring security protocols are adhered to
• Answer passenger queries when flights have been cancelled/delayed
• Arrange alternative transport/accommodation as required and
• Provide telephone ticketing sales support
• Occasional lone working may be required, particularly during Sunday summer flights or when staff absences (e.g. sickness or leave) coincide

Skills and Knowledge

• Be customer-focused and helpful.
• Enjoy working with the public and meeting new people.
• Have excellent communication skills.
• Be able to respond quickly and efficiently to changing situations.
• Be able to deal with difficult situations with tact and diplomacy.

Attitude

We are seeking individuals with a positive, can-do attitude who excel in dynamic, fast-paced environments. In this combined Customer Service and Ramp Agent role, you’ll deliver outstanding service with a friendly, customer-first approach, staying calm and adaptable under pressure. A strong team player with attention to detail, you’ll work collaboratively to ensure smooth operations and on-time flights. Flexibility and proactivity are essential, as no two days are the same, and physical readiness is required for ramp duties, which involve outdoor work and handling luggage.

The role is varied involving indoor and outside working, in all weathers. A shift pattern is worked by the team to support the 7 day a week operation.

Training and Experience

• Previous experience in customer service (preferably in a fast-paced, high-pressure environment such as aviation, hospitality, or retail) is highly desirable but not essential, as full training will be provided.
• Experience in ramp operations or ground handling is an advantage, though on-the-job training will be given for all ramp duties.
• Basic IT skills are required for check-in, boarding, and other customer service-related tasks.
• Ability to pass security clearance checks, including background checks and references, is essential due to the sensitive nature of airport operations.
• Health and safety training related to ramp duties, manual handling, and operating machinery will be provided during induction.
• Full training will be provided for both the customer service and ramp aspects of the role to ensure compliance with safety standards and operational procedures.