Colorectal Cancer Clinical Support Worker

London North West University Healthcare NHS Trust; City Of London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A prominent NHS Trust in London is looking for a Colorectal Cancer Clinical Support Worker. This role incorporates patient contact and involvement in the management of health and well-being events. The ideal candidate will have worked within the NHS, possess strong communication skills, and have experience in data handling. The position provides an exciting opportunity to help improve cancer patient care within a dynamic team environment.

Qualifications

• Must have worked within the NHS.
• Experience in data collection and analysis is required.
• Experience of supporting cancer patients is advantageous.

Responsibilities

• Assist the Colorectal Cancer Clinical Nursing Team.
• Manage databases and appointments related to patient care.
• Support patients by providing information and coordination.

Skills

Communication skills

Data collection

Project management

Health and social care experience

IT systems management

Education

GCSE/'O' level English and Mathematics

NVQ Level 5 in Health or Social care

Medical Terminology Course

Evidence of further study in healthcare

Tools

Spreadsheets

Database management

Hospital PAS systems

Job description

Go back London North West University Healthcare NHS Trust

Colorectal Cancer Clinical Support Worker

The closing date is 03 December 2025

An exciting opportunity has arisen at London North West University Healthcare Trust for an enthusiastic, motivated and dynamic individual to join the Colorectal Cancer Clinical Nursing Team as a Colorectal Cancer Clinical Support Worker.

Serving a population of over 930,000 the Trust's cancer activity is comparable to designated cancer centres, so if you thrive on a challenge and feel you can make a real difference to the care of our cancer patients, this post may be for you. The Colorectal Cancer Nursing Team are looking for a Band 4 cancer clinical support worker to assist them in providing high‑quality care to patients living with and beyond a diagnosis of cancer. The role will include a mixture of patient contact, management of databases, making appointments and managing our health and well‑being events. The patient contact will include answering phone enquiries, contacting patients directly, assisting with health & well‑being events and in filling in forms for both feedback and assessment.

Main duties of the job

The Cancer Clinical Support Worker will form an integral part of the multidisciplinary team approach in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers throughout the care treatment pathway and after care support.

You will work in close unison with the Clinical Nurse Specialists (CNSs) to ensure the coordination and management of patients at all points of their treatment including stratified follow‑up and will be able to signpost patients to support their self‑management. You will be responsible for the management of IT systems that support the cancer pathway and be a key contact for patients.

The post holder will work independently within the remit of the role but under the guidance and supervision of the Clinical Nurse Specialists.

The successful candidate will have worked within the NHS and have excellent communication skills, experience in data collection, analysis, and office software and be able to prioritise their workload without direct supervision. Previous experience of supporting cancer patients would be advantageous.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education/Qualifications

• GCSE/'O' level English and Mathematics
• NVQ Level 5 in Health or Social care, or equivalent experience/education/Foundation Degree in Health and Social Care
• Evidence of further study, courses related to healthcare or cancer care
• Medical Terminology Course.

Knowledge & Experience

• Relevant Health or social care experience at Band 3 or equivalent, or transferable knowledge & experience of working with the public
• Understanding of key referral pathways to Allied Health Professionals to support plans of care
• Experience of using a spreadsheet and devising databases
• Experience in managing small projects
• Previous Involvement with Data collection systems and data analysis
• Experience of dealing with challenging situations
• Previous experience of supporting patient/clients
• Previous experience in a cancer services setting or similar.
• Clinical audit knowledge,Previous experience of participation in audit
• Experience in service improvement
• Hospital PAS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

London North West University Healthcare NHS Trust

£32,199 to £34,876 a year Per annum Inc HCAS pro rata