College Services Advisor

Kaplan, Inc.; Nottingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An educational services provider in Nottingham is seeking a College Services Advisor to support the day-to-day functions of the team. The role centers on student progression and requires strong customer service and communication skills. This position involves working closely with students and providing administrative support throughout their lifecycle. A commitment to diversity and a flexible work approach is essential. Competitive salary and benefits included.

Benefits

Big discounts on Kaplan courses for you and your family

24/7 confidential helpline providing counselling and support services

Company pension contributions

Maternity and paternity/partner pay above statutory levels

Medicash Health Cash Plan

28 days annual leave

Qualifications

• Ability to deliver excellent customer service skills.
• Strong interest in working in education and especially with international students.
• Willingness to work flexibly.

Responsibilities

• Offer advice and guidance to students regarding their progression to university.
• Support students in relation to wellbeing and safeguarding.
• Maintain accurate information on the student management system.
• Provide administrative support across the whole student life cycle.
• Work to continuously improve the student experience.

Skills

Customer service skills

Verbal and written communication skills

IT proficiency, especially Microsoft Excel

Organizational skills

Team collaboration

Attention to detail

Initiative

Commitment to Equality, Diversity and Inclusion

Job description

Job Overview

As a College Services Advisor, you will be responsible for supporting the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures. This role will initially focus on student progression support. Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.

Responsibilities

• Work closely with our partner university and University Placement Service to offer advice and guidance to students regarding their progression to university.
• Support students in relation to wellbeing and safeguarding.
• Provide excellent customer service in a student facing environment.
• Deal with student enquiries by providing a flexible, personalised and inclusive approach.
• Maintain accurate information on the student management system.
• Support pre-arrival, arrivals, registration and welcome events.
• Assist in the maintenance and development of student-facing content.
• Support the development and delivery of extra-curricular activities.
• Provide administrative support across the whole student life cycle.
• Assist compliance with regulatory frameworks.
• Have a flexible approach to work, for example, some out of hour's work may be required during busy periods.
• Work with the College team to continuously improve the student experience.
• Any other duties as required by the College Management Team.

Qualifications

• Ability to deliver excellent customer service skills.
• Good verbal and written communication skills.
• Strong interest in working in education and in particular international students.
• Confident with IT, in particular Microsoft Excel.
• Excellent organisational skills and the ability to manage time effectively.
• Willingness to work flexibly.
• Experience of working as part of a team to achieve goals.
• Attention to detail.
• Ability to take initiative.
• A strong commitment to Equality, Diversity and Inclusion.

Company Overview

a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges. In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

Benefits

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes 28 days annual leave.

• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan
• Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.