College Services Advisor

Kaplan, Inc.; Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading educational services company is hiring a College Services Advisor based in Bristol. This role focuses on supporting day-to-day functions, including timetabling and exam coordination, while enhancing the experience for international students. The ideal candidate should possess strong organisational skills and excellent customer service abilities. Benefits include comprehensive health plans, competitive salary, and flexible working options, alongside 28 days of annual leave and discounts on Kaplan courses.

Benefits

28 days annual leave

Discounts on Kaplan courses

24/7 confidential helpline

Company pension contributions

Enhanced parental pay

Medicash Health Cash Plan

Responsibilities

• Support day-to-day functions of the team for effective administration.
• Focus initially on timetabling and exam coordination.
• Monitor attendance and assist with various operational tasks.

Skills

Excellent customer service skills

Verbal and written communication skills

Interest in education for international students

Confident with IT, especially Microsoft Excel

Organisational skills

Teamwork abilities

Attention to detail

Initiative

Commitment to Equality, Diversity and Inclusion

Job description

Role Overview

As a College Services Advisor, you will be responsible for supporting the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures. This role will initially focus on timetabling, exam co-ordination and attendance monitoring. Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.

Qualifications

• Ability to deliver excellent customer service skills.
• High level/good of verbal and written communication skills.
• Strong interest in working in education and in particular international students.
• Confident with IT, in particular Microsoft Excel.
• Excellent organisational skills and the ability to manage time effectively.
• Willingness to work flexibly.
• Experience of working as part of a team to achieve goals.
• Attention to detail.
• Ability to take initiative.
• A strong commitment to Equality, Diversity and Inclusion. Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

Benefits

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan
• Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.