Collections Executive - Dutch Speaker

YouLend; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading FinTech company in Central London is looking for a Dutch/Flemish/French-speaking Collections Executive. The role involves managing high-value accounts, providing excellent customer service, and negotiating solutions. Candidates should have a minimum of 2 years in a related field and be fluent in Dutch and English. The company offers a dynamic work environment with comprehensive benefits and a strong team culture.

Benefits

Stock Options

Private Medical insurance

Enhanced Maternity and Paternity Leave

Free Gym access

Subsidised Lunch

Monthly in office Masseuse

Team and Company Socials

Qualifications

• Minimum of 2 years’ experience in Credit Control/Collections/Debt Recovery/Customer Support.
• Experience in the finance industry is advantageous.

Responsibilities

• Provide first-class service to resolve non-paying/underpaying customers.
• Manage high-value accounts in arrears.
• Negotiate solutions with Merchants considering their circumstances.

Skills

Fluency in Dutch

Fluency in English

Strong communication skills

Business acumen

Empathy

Job description

About Us

YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk.

We are owned by the leading Private Equity company, EQT, and have grown +100% year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe.

The Role:

To meet the growing demand for our technology and services, we are now seeking a Dutch/Flemish/French-speaking Collections Executive to join our department. You will be responsible for promoting and sustaining a constructive, supportive, and professional working relationship with all customers and colleagues. Being one of the fastest-growing Fintech businesses globally, we are looking for an exceptionally talented and self-motivated person who has a desire to build a career within the Company.

• To provide a first-class service relating to the resolution of any non-paying/underpaying customers
• Case management of high-value accounts in arrears across varying and unique circumstances
• Handling inbound and outbound telephone calls, written content with high levels of care, awareness, and accuracy
• Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both YouLend and the merchant.
• Negotiate, implement, and execute positive solutions with the Merchants' circumstances in mind, while balancing the best interests of the business
• Work with a wide range of teams within the company to understand, strategize, and implement the most appropriate course of action for each account
• Ensuring compliance with all appropriate legislation and regulatory body guidelines
• Empathy, forbearance, and professionalism
• Strong communication skills, accuracy, and confidence
• The ability to deal with a variety of challenges, innovate, and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous.

• Minimum of 2 years’ experience within Credit Control/Collections/Debt Recovery/Customer Support
• Fluency in Dutch and English

Desirable Skills

• Be highly reliable, organised, and adaptable
• Have excellent attention to detail and confidence working with data
• Insolvency Knowledge
• Entrepreneurial mindset, with a strong work ethic and a can-do attitude
• YouLend is very much team-oriented - being a team player is needed

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.

It’s just getting fun:

• We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
• But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.

Lots of upsides:

• High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
• Well-capitalised with supportive private equity backing.
• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.

Motivating work environment:

• A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
• Strong and transparent team culture, we have each other’s backs.
• Independent work environment where results matter.
• Data-driven culture and emphasis on speed (anti-red tape).

We offer a comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality and Dental Insurance with BUPA
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Paddle and Yoga Club

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.