Collections Executive

Fundingcircle; Greater London; Híbrido; GBP 33 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Barista coffee

Subsidised Just Eat lunches

Flexible-first employer

Parental leave policies

Learning allowance

Season ticket loans

Resumo da oferta

Funding Circle is seeking a Collections role in London (Hybrid) to support SME customers, assess financial situations and drive solutions with a customer-first approach.

You’ll manage cash collection and risk, while maintaining service levels and embracing Generative AI tools to boost personal productivity. This role emphasizes collaboration, compliance and proactive problem-solving in a dynamic fintech environment.

Qualificações

• Customer-facing experience in financial services preferred.
• Proven track record of meeting targets, SLAs and KPIs.
• Organised with keen attention to detail and able to use multiple systems.
• Excellent empathy to understand borrowers and resolve issues with superb service.
• Ability to work under pressure while maintaining quality of work.
• Proactive mindset to use Generative AI to streamline tasks and boost productivity.
• Comfortable using approved AI tools safely to improve output.

Responsabilidades

• Provide comprehensive support to SME owners: assess finances, diagnose problems and propose solutions while building rapport.
• Manage cash collection and aged debt with aim to minimise loan defaults.
• Balance productivity and workload to meet service levels.
• Be flexible and willing to perform ad hoc duties to support borrowers, investors and the business.
• Comply with FCA guidelines and other regulatory requirements.

Conhecimentos

Customer service experience

Target-driven

Attention to detail

Multi-system proficiency

Empathy for borrowers

Deadline-driven

Proactive AI usage

Safe AI tooling

Ferramentas

Generative AI tools

Descrição da oferta de emprego

We’re on a mission to back the UK’s small businesses like no one else

Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.

At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.

We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.

The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy. Come and join a mission that matters!

Read our Impact Report | See our Trustpilot

The role

London (Hybrid) | 3 days in the office | £32,500 - £35,000 + Benefits

You’ll make a real difference for our customers and your team from day one. We believe the fastest way to grow is by doing, so we give you the ownership to run with things and see real-time results.

• Provide comprehensive support to SME business owners: Assess their financial situations, diagnose problems, and propose solutions while building rapport and understanding their needs. Deliver exceptional service through commitment to quality standards.

• In communication you will always provide support to our small business customers and protect our investor returns, managing accounts with a strong focus on cash collection and aged debt clearance, always trying to minimise loans defaulting.

• Successfully manage your own productivity and workload to ensure you achieve the expected service levels.

• Adopt a flexible approach to work at all times, being prepared to undertake ad hoc duties which may be required to meet the ever-changing needs of our Borrowers, Investors and Business.

• Comply with all appropriate regulatory and FCA guidelines which are pertinent to Borrowers, Colleagues and Investors.

Hear from our Collections Team Leader, Alice, about what it's like to be part of our Collections team!

What we’re looking for

We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day.

• This role would suit someone from a Customer facing role/environment (6 months+) within a Financial Services organisation

• Experience of consistently achieving targets, SLAs, and KPIs while striving for continuous improvement

• Organised with great attention to detail, and the ability to use multiple systems concurrently in the workplace

• The ability to empathise with borrowers and the commitment to assist them in solving issues through your first-class customer service skills

• Be a motivated and deadline-driven individual with the ability to work under pressure whilst maintaining the quality of work

• You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity

• Confident using approved AI tools safely and effectively to enhance your output and find a better way of working

We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.

Why join us?

We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!

Our Circler Proposition focuses on five areas:

• Flexibility: We provide a benefit allowance you can tailor to your own life and family.

• Health: This includes private medical and dental, health assessments, and access to a digital GP.

• Wealth: We offer life assurance, share schemes, and financial coaching.

• Development: You get a dedicated annual learning allowance to help you level up.

• Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.

We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.

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