Collections Executive

Funding Circle; Greater London; On-site; GBP 32,500 - 35,000; Full time

Benefits offered by this job

Barista coffee

Subsidised Just Eat lunches

Award-winning parental leave policies

Job summary

Funding Circle in London is seeking a Collections professional to support SME borrowers, assess financial situations and drive cash collection with a customer-first approach.

You’ll contribute to maintaining high service levels, meeting targets and collaborating with Investors and Borrowers. The role combines in-office and flexible work in a London hybrid setup with competitive benefits.

Qualifications

• 6+ months in a customer-facing role within Financial Services
• Proven track record of meeting targets, SLAs and KPIs
• Organised with strong attention to detail and multi-system use
• Empathise with borrowers and help solve their issues
• Motivated, deadline-driven and able to work under pressure
• Identify ways to use Generative AI to streamline tasks
• Confident using approved AI tools to enhance output

Responsibilities

• Provide comprehensive support to SME business owners, assess financial situations and propose solutions while building rapport.
• Manage accounts with focus on cash collection and reducing loan defaults.
• Maintain productivity and workload to meet service levels.
• Be flexible and ready to take on ad-hoc duties to meet changing needs of Borrowers, Investors and Business.
• Comply with FCA guidelines relevant to Borrowers, Colleagues and Investors.

Skills

Customer facing role

Targets & KPIs

Attention to detail

Empathy with borrowers

Deadline driven

Generative AI usage

AI tools proficiency

Job description

We’re on a mission to back the UK’s small businesses like no one else

Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.

At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.

We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.

The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy Come and join a mission that matters!

[Read our Impact Report] | [See our Trustpilot]

London (Hybrid) | 3 days in the office | £32,500 - £35,000 + Benefits

You’ll make a real difference for our customers and your team from day one. We believe the fastest way to grow is by doing, so we give you the ownership to run with things and see real-time results.

• Provide comprehensive support to SME business owners: Assess their financial situations, diagnose problems, and propose solutions while building rapport and understanding their needs. Deliver exceptional service through commitment to quality standards.
• In communication you will always provide support to our small business customers and protect our investor returns, managing accounts with a strong focus on cash collection and aged debt clearance, always trying to minimise loans defaulting.
• Successfully manage your own productivity and workload to ensure you achieve the expected service levels.
• Adopt a flexible approach to work at all times, being prepared to undertake ad hoc duties which may be required to meet the ever-changing needs of our Borrowers, Investors and Business.
• Comply with all appropriate regulatory and FCA guidelines which are pertinent to Borrowers, Colleagues and Investors.

Hear from our Collections Team Leader, Alice, about what it's like to be part of our Collections team!

What we’re looking for

We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day.

• This role would suit someone from a Customer facing role/environment (6 months+) within a Financial Services organisation
• Experience of consistently achieving targets, SLAs, and KPIs while striving for continuous improvement
• Organised with great attention to detail, and the ability to use multiple systems concurrently in the workplace
• The ability to empathise with borrowers and the commitment to assist them in solving issues through your first-class customer service skills
• Be a motivated and deadline-driven individual with the ability to work under pressure whilst maintaining the quality of work
• You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity
• Confident using approved AI tools safely and effectively to enhance your output and find a better way of working

We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.

Why join us?

We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!

Our Circler Proposition focuses on five areas:

• Flexibility: We provide a benefit allowance you can tailor to your own life and family.
• Health: This includes private medical and dental, health assessments, and access to a digital GP.
• Wealth: We offer life assurance, share schemes, and financial coaching.
• Development: You get a dedicated annual learning allowance to help you level up.
• Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.

We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.