Collections / Customer Service Assistant

Michael Page; City of Edinburgh; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A well-established organisation in Edinburgh is seeking a Collections / Customer Service Assistant to manage customer accounts and payment collections while delivering exceptional customer service. The ideal candidate will have experience in the energy and natural resources sector, strong organizational skills, and excellent communication abilities. This permanent position offers a competitive salary ranging from £25,000 to £28,000 along with opportunities for professional growth.

Benefits

Competitive salary

Permanent contract

Opportunities for growth

Generous holiday entitlement

Qualifications

• Experience in customer service or a similar role within the energy and natural resources sector.
• Strong organisational and time management skills.
• Excellent communication abilities, both verbal and written.
• Proficiency in using standard office software and customer management systems.
• A proactive approach to problem-solving and attention to detail.
• Knowledge of payment collections processes and account management is advantageous.

Responsibilities

• Manage customer accounts and oversee payment collections.
• Handle customer queries promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues.
• Ensure compliance with company policies and industry regulations.
• Provide regular updates on account statuses and outstanding payments.
• Support the team with administrative tasks as needed.
• Contribute to improving customer service processes and procedures.

Skills

Customer service experience

Organisational skills

Communication abilities

Proficiency in office software

Problem-solving

Job description

The role of a Collections / Customer Service Assistant involves providing exceptional customer service while managing accounts and payments within the energy and natural resources sector. This position requires attention to detail and a proactive approach to resolving customer queries efficiently.

Client Details

This opportunity is with a well-established organisation within the energy and natural resources industry. As a small-sized company, they pride themselves on offering tailored services to their clients and fostering a supportive work environment for their employees.

Description

• Manage customer accounts and oversee payment collections.
• Handle customer queries promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to resolve customer issues.
• Ensure compliance with company policies and industry regulations.
• Provide regular updates on account statuses and outstanding payments.
• Support the team with administrative tasks as needed.
• Contribute to improving customer service processes and procedures.

Profile

• Experience in customer service or a similar role within the energy and natural resources sector.
• Strong organisational and time management skills.
• Excellent communication abilities, both verbal and written.
• Proficiency in using standard office software and customer management systems.
• A proactive approach to problem-solving and attention to detail.
• Knowledge of payment collections processes and account management is advantageous.

Job Offer

• Competitive salary ranging from £25,000 - £28,000 per annum – salary will start on around £25,000 – £26,000.
• Permanent contract within a stable and supportive organisation.
• Opportunities for professional growth and development.
• Located in Edinburgh with potential for a hybrid working arrangement.
• Generous holiday entitlement to support work-life balance.

If you are passionate about delivering excellent customer service and have an interest in the energy and natural resources industry, we encourage you to apply for this exciting role in Edinburgh.