Collections & Customer Care Specialist

Radius Limited; Crewe; On-site; GBP 22,000 - 28,000; Full time

Job summary

A dynamic organization in the UK seeks a Collections Advisor to manage customer accounts, negotiate credit arrangements, and address queries with empathy. The ideal candidate will have at least one year of experience in collections and a strong focus on customer service. Responsibilities include maintaining accurate records, ensuring compliance, and enhancing customer satisfaction. This full-time role offers competitive compensation, bonus potential, and a supportive culture focused on continuous improvement.

Benefits

Competitive compensation

Bonus potential

Core benefits

Qualifications

• Minimum of 1 year of experience in collections or customer service.
• Strong communication skills to handle challenging conversations.
• Attention to detail and organizational skills.

Responsibilities

• Manage customer accounts and handle outbound calls.
• Negotiate payment arrangements with customers.
• Provide accurate information regarding account status.
• Maintain detailed records of customer communications.
• Escalate complex cases to a more senior advisor.
• Ensure compliance with regulatory requirements.

Skills

Communication skills

Interpersonal skills

Time management

Problem-solving

Tools

Collections software

Job description

A dynamic organization in the UK seeks a Collections Advisor to manage customer accounts, negotiate credit arrangements, and address queries with empathy. The ideal candidate will have at least one year of experience in collections and a strong focus on customer service. Responsibilities include maintaining accurate records, ensuring compliance, and enhancing customer satisfaction. This full-time role offers competitive compensation, bonus potential, and a supportive culture focused on continuous improvement.