Collections Analyst

Culina; Willenhall; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics provider in the UK is looking for a Collections Analyst to facilitate efficient cash turnover through proactive debt collection strategies. This role requires excellent communication skills, as you'll be managing customer payments and queries, along with resolving issues with both internal and external stakeholders. Ideal candidates will have strong problem-solving and organizational abilities. Join us if you're ready to become part of a winning team and drive success!

Benefits

Competitive holiday entitlement

Pension scheme with employer contribution

Life Assurance option

Employee Assistance Programme

Eye Care Vouchers

Reward & Recognition programs

Retailer discounts

Qualifications

• Excellent problem solving, analytical, and organizational skills.
• Strong communication abilities at all business levels.
• Fundamental literacy and numeracy skills.

Responsibilities

• Chase customer payments and ensure timely collection of debt.
• Apply customer payments accurately and comply with policies.
• Negotiate payment plans with customers where appropriate.
• Respond to customer and internal queries promptly.
• Support audits and resolve outstanding queries.

Skills

Excel (basic functions)

Communication skills

Problem solving

Analytical skills

Organizational skills

Tools

Outlook

PowerPoint

Word

Job description

With over 20 million square feet of warehousing spread across 100+ depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland.

Job Description

As a Collections Analyst, you will ensure prompt turnover of debtors into cash through proactive collection strategies whilst also ensuring the accurate and timely processing of customer payments supporting the overall efficiency of the order to cash function.

You will always provide an excellent level of customer service to both your internal and external stakeholders offering clear and accurate communication throughout the collections and query resolution process.

Key duties of a Collections Analyst

• Chase customer payments via calls, emails and using Dunning process, ensuring timely collection of debt
• Apply customer payments in a timely manner, ensuring accuracy and compliance with company policies
• Pro-actively resolve unallocated cash and deductions to ensure sales ledger is accurately reflected
• Negotiate payment plans with customers where appropriate, ensuring that any high-risk accounts are identified and escalated
• Produce management commentary for key KPI's as and when required
• Support internal and external audits by providing necessary documentation
• Respond to customer and internal queries professionally and promptly and work closely with customers to resolve any outstanding queries
• Share any learning and support peers, specifically working with risk, billing, customer services, transport and commercial to resolve issues
• Demonstrate flexibility in transitioning between sub-teams as needed
• Proactively seek the opportunity for new and existing process improvements and assist implementation where appropriate
• Take appropriate corrective action and identify, recommend solutions to any errors or mistakes

Qualifications

• Have used Excel and be familiar with basic functions (pivot & filter)
• Working knowledge of Outlook, PowerPoint and Word preferred
• Fundamental literacy and numeracy skills to be demonstrated with a willingness to learn and improve mindset
• Be able to communicate well at all levels within the business
• Have excellent problem solving, analytical and organizational skills

Additional Information

As part of our drive to make Culina Group a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave - Competitive holiday entitlement of 24 days plus the bank holidays.
• Pension scheme - we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance - 2x your annual salary.
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates