Collections Agent - Financial Services

Huntress - Maidstone; Wolverhampton; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A people-focused financial services company based in Wolverhampton is hiring a Collections Agent to support customers in managing their financial difficulties. The role involves engaging with customers through various channels and offering tailored financial solutions. Ideal candidates will have experience in customer service and possess excellent communication skills. This position offers a hybrid working model and a supportive environment for career growth.

Benefits

Hybrid working model

Full training and development support

Friendly, inclusive work culture

Clear opportunities for career progression

Qualifications

• Experience in collections or customer service environments.
• Excellent communication and listening skills required.
• Compassionate and able to offer tailored solutions.

Responsibilities

• Engage with customers via phone, email, and live chat.
• Offer tailored financial solutions based on individual situations.
• Manage accounts in arrears to help customers.

Skills

Customer service experience

Communication skills

Problem-solving approach

Attention to detail

Confidence with CRM platforms

Job description

Collections Agent - Financial Services | £27,500-£30,000 | Wolverhampton | Hybrid Working

Are you experienced in customer service or collections and looking to grow your career in financial services? We're hiring a Collections Agent to join a people-focused financial services company based in Chatham. This is a great opportunity to play a key role in helping customers manage their finances while developing your own career in a supportive and technology-driven environment.

Role Overview

As part of the Collections team, you'll support customers who may be experiencing financial difficulties. You'll identify affordable solutions, provide guidance, and work with empathy and professionalism to achieve positive outcomes.

What You'll Be Doing

• Engaging with customers via phone, email, and live chat
• Understanding individual financial situations and offering tailored solutions
• Managing accounts in arrears and helping customers get back on track
• Maintaining accurate records and following regulatory guidelines
• Working collaboratively with your team to meet goals and support customers

What We're Looking For

• Experience in collections, customer service, financial support, or call centre environments
• Excellent communication and listening skills
• A compassionate, problem-solving approach
• Strong attention to detail and ability to follow processes
• Confidence with modern systems and CRM platforms

What's on Offer

• Salary: £27,500-£30,000 depending on experience
• Hybrid working (3 days in the office, 2 from home after training)
• Full training and development support
• Friendly, inclusive, and people-first culture
• Clear opportunities to progress within a growing financial services business

If you're looking for a role where you can make a difference, support customers, and build a meaningful career, this could be the perfect next step.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

Please note that we can only consider applications from candidates who have the right to work in the UK.