Collections Agent (Credit Control)

Northampton Recruitment; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading customer support company in the United Kingdom is looking for individuals who enjoy helping others to join their team. As a customer support representative, you will handle conversations regarding finance agreements, ensuring empathetic and effective communication. The position offers a salary up to £30,000 plus bonuses, with benefits including health cover and a hybrid working model.

Benefits

Health cover

Development opportunities

Hybrid working

Positive culture

Qualifications

• Natural people-person, compassionate and sharp listener.
• Ability to stay cool under pressure.
• Strong verbal and written communication skills.
• Solid judgement and integrity.

Responsibilities

• Handle inbound/outbound calls and digital chats.
• Uncover reasons for arrears and agree repayment plans.
• Balance empathy with sound judgement in tough situations.
• Collaborate with credit administration on documentation.

Skills

Communication skills

Empathy

Problem-solving

Judgement

Listening

Job description

Salary: up to £30,000 + bonus
Benefits: Health cover, great perks & development
Working pattern: Hybrid (mix of home & office)

Make a real difference one conversation at a time

Love talking to people, solving problems, and turning tricky situations into positive outcomes? Join a genuinely great company to work for and help customers get back on track with their finance agreements fairly, empathetically, and with real impact.

What you ll do

• Own the conversation: handle inbound/outbound calls, email and digital chats with confidence and care.

• Get to the why : uncover reasons for arrears and agree realistic, sustainable repayment plans.

• Champion good outcomes: balance empathy with sound judgement even when tough calls are needed.

• Support the vulnerable: spot indicators early and work closely with our Customer Support specialists.

• Collaborate to win: partner with Credit Administration on actions and documentation.

• Sweat the detail: keep notes pristine, systems up to date, and hit quality/compliance KPIs.

You ll be great at this if you

• Are a natural people-person curious, compassionate, and a sharp listener.

• Stay cool under pressure and keep conversations constructive.

• Communicate clearly (spoken & written) and build rapport fast.

• Have solid judgement and integrity; you do the right thing, the right way.

• Bonus points: experience in consumer credit / collections / arrears / credit control.

Why you ll love it here

• Up to £28,000 base + bonus get rewarded for the impact you make.

• Health cover and a benefits package designed for real life.

• Hybrid working for balance and flexibility.

• Brilliant training, supportive leaders, and clear progression paths.

• Positive culture where your voice counts and customer care isn t just a slogan.

Ready to apply?

Send your CV and a short note about why this role excites you. If you re close but don t tick every box, we still want to hear from you