Collections Agent

Advantis Credit Ltd; Peacehaven; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading credit solutions provider is looking for a Collections Agent to connect with customers and guide them toward solutions. Candidates should have strong communication, negotiation, and problem-solving skills, as well as an empathetic approach. The role offers a competitive salary, structured shifts supporting work-life balance, and various benefits including holiday, gym membership contributions, and mental health support. This position is ideal for those aiming to make a positive impact in financial discussions and customer care.

Benefits

Competitive salary

Gym membership contribution

Up to 35 days holiday per year

Employee Assistance Programme

Free access to on-demand dental services

Pension scheme

Regular employee awards

Free on-site parking

Qualifications

• Natural communicator who thrives on conversation.
• Empathetic and non-judgmental towards diverse customer experiences.
• Resilient in a fast-paced, target-driven environment.

Responsibilities

• Handle both inbound and outbound calls to collect overdue payments.
• Build rapport and tailor payment plans to individual circumstances.
• Aim for first call resolution on every interaction.

Skills

Communication skills

Negotiation skills

Empathy

Problem-solving

Organizational skills

Job description

At Advantis Credit, our Collections Agents are the heartbeat of what we do. You’ll be on the frontline – connecting with customers, breaking down stigmas around debt, and guiding them toward solutions that work for everyone. With 150 of our 250-strong team in Contact Centre Collections, this is where we live and breathe customer care.

What You’ll Do

• Handle both inbound and outbound calls, expertly navigating conversations to collect overdue payments
• Build rapport and empathy quickly, tailoring payment plans to individual circumstances
• Use top-tier communication and negotiation skills to reach fair, respectful resolutions
• Aim for “first call resolution” on every interaction, balancing speed with quality
• Escalate complex queries and disputes to the right team when needed

Who You Are

• A natural communicator who thrives on conversation and problem-solving
• Empathetic and non-judgmental, valuing the diverse life experiences that shape different customer journeys
• Resilient in a fast-paced, target-driven environment
• Organised, with the ability to juggle multiple tasks and keep accurate records
• Ready to turn challenging situations into rewarding outcomes

Why Advantis?

Joining Advantis means more than just a job. In Collections, you’ll:

• Break down stereotypes and help people rewrite their financial story
• Work alongside a passionate, diverse team that thrives on collaboration
• Develop skills you can carry anywhere: negotiation, resilience, and customer excellence
• We’re proud to cultivate our home-grown talent, and this role could be your stepping-stone into the business. As you master Collections, you’ll also uncover how every department works together. Many of our colleagues began as Collections Agents and have since progressed into diverse roles across the company. With a deep understanding of our core operations and the right attitude, there’s no limit to what you can achieve here.

What We Offer

• A competitive salary of £25,225 per annum, plus the opportunity to earn a performance-related bonus.
• A predictable, life-friendly rotational shift pattern that supports work-life balance:
  • Week A: Monday–Friday, 08:00–16:30
  • Week B: Monday–Friday, 10:30–19:00
  • One Saturday in four: 09:00–13:00
• Comprehensive induction and ongoing mentoring to make you an expert in credit and collections
• A supportive culture where diversity of background and thought is celebrated
• Gym membership contribution to help you stay active and healthy
• Up to 35 days holiday per year (including bank holidays) for maximum rest and recharge
• Two paid volunteering days per year to support a charity of your choice
• A generous death in service benefit for peace of mind for you and your family
• Employee Assistance Programme offering confidential support whenever you need it
• On-site mental health first aiders to provide immediate care and support
• Free access to on-demand dental services for your oral health needs
• Long service awards that recognise and reward your dedication
• Enhanced family leave policies to support growing families
• A pension scheme to help secure your future
• Regular employee awards, incentives and social events to celebrate success
• Free on-site parking for your convenience
• A corporate football team for friendly competition and team spirit
• Free tea and coffee throughout the day to keep you fuelled
• Annual eye tests and contributions to prescription glasses where needed
• An accessible location, just a short walk from Stoke-on-Trent train station
• A refer-a-friend scheme with rewards when your connections join our team