Collections Agent

Oodle Finance; Manchester; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Private Medical

Health cash plan

Pension 5% company contribution

Life Assurance 4x salary

Free breakfast & drinks

Employee discounts

Volunteer day

Mental health support

Paid sick leave

Enhanced family leave

Job summary

Oodle Car Finance is hiring a Collections Agent to support customers with outstanding payments. In a hybrid role, you’ll handle inbound and outbound queries, craft payment solutions, and collaborate with specialist teams to keep customers on track.

You’ll join a team that values empathy, clear communication, and financial health improvement, with a strong focus on training and development. Hybrid work starts after probation.

Qualifications

• Excellent communication and listening skills, both verbal and written.
• Strong knowledge of supporting customers to improve financial health.
• Ability to proactively manage and prioritise work in line with KPIs.

Responsibilities

• Deal with telephone queries from customers in financial difficulties.
• Discuss suitable payment solutions for missed payments.
• Set up payment plans with other specialist teams.
• Show compassion and understanding toward vulnerable customers.
• Record conversations and actions in relevant systems.
• Identify and raise risks with your line manager.
• Suggest process improvements to enhance customer experience.

Skills

Excellent communication

Empathy

Customer service

Job description

Monday - Friday (37.5 hours per week - hybrid)

• 25 days holiday (rising to 28 after 3 years’ service) plus bank holidays, to take time to recharge and do something you love.
• Private Medical - via vitality, with reward schemes paid for you and your family.
• Health cash plan - via Simply Health for employee's and children claiming money back for dental, optical, etc
• Pension - Oodle will contribute 5% of your salary into your pension pot to help you save for the future
• Life Assurance - 4 x annual salary - benefit funded by Oodle
• Free breakfast, drinks and fruit in the office – you can help yourself to cereals,fizzy drinks and lots of fruit.
• Employee discounts – discounts you can access anywhere, anytime for all major shops.
• 1 day volunteer day per year – an opportunity to give back to the community each year.
• Mental health care - 6 free counselling sessions via our EAP (Employee Assistance Programme).
• Paid sick leave - enhanced company sick pay.
• Enhanced family leave - we provide enhanced family leave for primary and secondary caregivers.

Oodle – who are we?

Our mission is to empower our customers by delivering simple experiences, straightforward lending products, and compassionate support, from application to final payment - and beyond.

Upgrading. Growing a family. Fresh starts. Big moves. Bumps in the road. - we finance cars, but more importantly, we finance people. Since 2016, we’ve supported tens of thousands of customers on their car buying journey

As an employer, your career is important to us. We’re committed to creating an environment where you can thrive as yourself. We celebrate diversity and inclusion, actively working to make sure every team member feels supported on their journey with us. Our Talent Development team is here to support your growth, providing opportunities for learning, development, and career progression.

The Role

Collections Agent at Oodle Car Finance.

The Payment Support Team (Collections Team) at Oodle Car Finance are on a mission to deliver a great customer experience. In this role you will support our customers who have outstanding payments to support them to take steps to manage any missed payments. You will have exceptional communication and empathy skills and be able to build relationships with our customers to support them with the right outcome.

If you are passionate, driven and committed to providing a first-class customer experience, we’d love to hear from you.

At Oodle, our customers and people are at the heart of what we do. This is a great opportunity to work for a company who will support your career and be part of a positive and dynamic team.

What you’ll be getting up to:

• Dealing with telephone queries from customers who are experiencing financial difficulties (Inbound and Outbound)
• Having great conversations with customers to find suitable payment solutions for any missed payments
• Setting up payment plans and working with other specialist teams to support the customer
• Displaying compassion and understanding towards customers in vulnerable circumstances
• Recording conversations and administrative actions within the relevant systems
• Reviewing processes which could be automated or enhanced to improve the customer and business experience
• Identify and raise any risks with your line manager

The role will be a great fit if:

• Excellent communication and listening skills, both verbal and written to effectively interact with our customers
• Strong knowledge of understanding ways to support our customers
• A desire to support our customers to improve their financial health
• Ability to proactively manage and prioritise work in line with KPIs.

We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry.

We place a strong emphasis on training and ensuring our new starters are set up for success from day one. For this reason, all training and Academy activities will take place in the office, allowing you to benefit from face-to-face support and collaboration with the team.

After successfully passing your probation, you'll move to our hybrid working arrangement, spending 2 days a week in the office and the rest working from home.

• Capability and values interview (45 mins)

Our values are our personal brand and lay the foundation of what we care about the most. They provide us with guidance, so we can work towards the same goals. They are our DNA and are kept at the forefront of our Oodler’s mind when making business decisions.

• Embrace being human - empathy and diversity make us stronger.
• Strive for awesome - it’s awesome when we do better every day.
• Everyone’s a builder - we’re in this together and we win as a team.
• Bravely honest - we’re honest with ourselves and everyone else.
• Think customer - they’re at the heart of everything we do.

To find out more about our culture and what happens at Oodle check out our LinkedIn and Instagram .

Odoo is proud to be an inclusive workplace and we recognise diversity of experience, thoughts and backgrounds leads to better customer outcomes and an environment where our colleagues can thrive. We have several DEI networks which are made up of our ‘Oodlers’ who strive to make positive impacts to our cultures.

We’d love if you could submit your application online, but if you need an alternative method or need reasonable adjustments to take part in the interview process, please email [e-mail].

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