Collections Advisor

MARSH LLC.; Milnrow; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A leading financial services provider in Milnrow is seeking a Collections Advisor to support customers facing difficulties with their motor finance agreement. The ideal candidate will provide exceptional service through phone and email, identifying suitable solutions while adhering to policies. This role requires experience in a regulated collections environment and strong computer skills. The company offers flexible working, generous holiday, and employee wellness benefits.

Benefits

25 days holiday + bank holidays

Pension

Employee Assistance Program

Employee wellness plans

Regular employee engagement events

Qualifications

• Proven experience in a regulated collections environment.
• Ability to adapt to change and implement new ideas.
• Strong computer skills including Microsoft Word and Excel.

Responsibilities

• Handle inbound and outbound calls, responding to customer inquiries.
• Identify and agree on fair solutions considering customer circumstances.
• Comply with policies and demonstrate company's values.

Skills

Experience in a regulated collections environment

Microsoft Word proficiency

Microsoft Excel proficiency

Attention to detail

Excellent time management skills

Job description

As a Collections Advisor, you will be the primary point of contact for customers who are experiencing problems paying their motor finance agreement. You will work closely with customers to understand their individual circumstances and agree on appropriate solutions in line with our company policy. In addition to handling inbound and outbound calls, you will also respond to emails and other forms of correspondence from customers. Your day‑to‑day as a Collections Advisor:

• You’ll provide a first‑class service to customers, handling inbound and outbound calls, email and other correspondence from customers experiencing financial difficulties.
• Identifying and agreeing on appropriate and fair solutions for the customer, considering their individual circumstances and potential vulnerability.
• Guiding and supporting each customer, ensuring the best and most effective customer experience.
• Complying with the policy outlined in the Collections Manual and Customer Treatment Framework, working in accordance with FCA requirements and guidelines.
• Adhering to all aspects of Treating Customers Fairly, consistently demonstrating the company's values and behaviors.
• Our culture comes from within, or to put it another way, it comes from our people. It's what makes Marsh Finance Limited a great place to work. We are an equal‑opportunities employer who works hard to attract the best talent for our business. We believe that embracing difference makes us stronger. Our diverse team of people brings us different skills—whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.
• Remote / Flexible working
• 25 days holiday + bank holidays
• Pension
• EAP service and employee wellness plans
• Regular employee engagement events
• Proven experience in a regulated collections environment.
• To have the ability to adapt to change and willingness to embrace and implement new ideas.
• Strong computer skills, including proficiency with Microsoft Word and Excel.
• Attention to detail and excellent time management skills.
• If you’re an ambitious Collections professional with significant experience in the financial services industry, this role is exactly what you’re looking for. With almost 50 years’ experience in motor finance, Marsh Finance prides itself on being a forward‑thinking, dynamic organisation that is passionate about looking after their staff. Take control of your career today – apply now.