Collections Advisor

Yu Energy; Leicester; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading energy provider in Leicester is looking for a Collections Advisor to negotiate with commercial customers and manage overdue debts. Ideal candidates will have strong negotiation and interpersonal skills, flexibility, and a desire for professional growth. The role offers a competitive salary of £24,570 - £26,000 per year, plus quarterly performance bonuses and excellent benefits including 24 days leave and opportunities for development.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced paternity, maternity and adoption policies

Death in service and critical illness cover

Qualifications

• Natural at negotiating win-win solutions with sensitivity.
• Previous experience in collections or similar roles beneficial.
• Energy industry knowledge is a bonus but not essential.
• Excellent communication to work with various stakeholders.
• Keen eye for detail and problem-solving skills.
• Motivated by success and eager for professional growth.
• Ability to work within a team and collaboratively achieve goals.

Responsibilities

• Work with commercial customers to resolve overdue debts.
• Help negotiate sustainable payment arrangements.
• Manage debt cases efficiently through treatment paths.
• Collaborate with teams for an effective approach.
• Prepare management information on individual performance.

Skills

Strong Negotiation Skills

Communication and Interpersonal Skills

Analytical Mindset

Flexibility and Target Focused

Team Spirit

Job description

Overview

Department: YUR - 2120 - Debt Enforcement & Mgt

Location: Leicester

Compensation: £24,570 - £26,000 / year

Description

Reports to: Collections Manager

Location: Leicester LE3 5BZ

Working hours: Monday to Friday, 37.5 hours a week and Part Time Considered.

Salary: £24,570 - £26,000 per annum, dependant on experience. Bonus: Opportunity to earn £1250 every 3 months.

We’re one of the UK’s most successful energy providers, helping thousands of commercial businesses thrive. We’ve achieved incredible things so far, but we’re only just getting started—and we want you to be part of our exciting journey.

Due to our rapid growth, we’re now looking for dynamic, talented individuals to join our team as Collections Advisor. This is not just about handling traditional credit control — it’s about being a key negotiator, building relationships, and delivering results. We need passionate professionals who are ready to take on new challenges, think outside the box, and help us lead the charge in the energy debt recovery sector.

At Yü, we’re driven by the belief that positive, motivated people are the key to our continued success. We don’t just want to fill a position; we want to find someone who’s eager to make an impact, be a part of a supportive and dynamic team, and contribute to our ongoing growth. We offer a fantastic work environment, excellent opportunities for professional development, and the chance to earn quarterly performance bonuses!

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

Responsibilities

• Negotiating with customers: You'll work with commercial customers to resolve overdue debts while maintaining positive, professional relationships.
• Developing payment solutions: By understanding customers’ financial situations, you’ll help negotiate sustainable payment arrangements that suit their needs and circumstances.
• Managing the debt recovery process: Efficiently progressing debt cases through the treatment paths, accelerating higher-risk cases, and ensuring issues are resolved quickly to prevent further delays.
• Collaborating with teams: You'll work closely with both internal and external teams to maintain a unified, efficient approach.
• Providing performance updates: Prepare accurate management information to report on your individual performance and success

Qualifications

• Strong Negotiation Skills: You’re a natural at negotiating win-win solutions and are adept at managing sensitive conversations with tact and diplomacy.
• Previous Experience: While experience as a Telephone Collections Agent, Credit Controller or Collections Advisor is beneficial, we're open to individuals with strong negotiation skills and customer service backgrounds.
• Energy Industry Knowledge: Experience in the energy industry is a bonus but not essential. What matters most is your ability to understand and resolve financial issues effectively.
• Communication and Interpersonal Skills: You must be an excellent communicator, able to build rapport and work well with a range of internal and external stakeholders.
• Analytical Mindset: You have a keen eye for detail and are naturally curious, using your analytical skills to find solutions and improve processes.
• Ambition and Motivation: We’re looking for individuals who see this role as more than just a job. You’re motivated by success and eager to develop both professionally and personally.
• Team Spirit: While you’ll take ownership of your responsibilities, you also work well within a team and enjoy collaborating with others to achieve common goals.
• Flexibility and Target Focused: You’ll need to be adaptable as the business and role evolve. You’re also results-driven, with a track record of hitting targets and managing your time efficiently.

Benefits

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

#YUIndeed

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.