Collections Advisor

Yü Group PLC; Leicester; On-site; GBP 24,000 - 26,000; Part time

Job summary

A leading energy provider in Leicester is hiring a Collections Advisor. You will negotiate with customers to manage overdue debts and develop payment solutions. The ideal candidate has strong negotiation skills and a background in customer service. Benefits include generous annual leave, employee assistance programs, and more. This role does not meet sponsorship criteria for skilled worker visas.

Benefits

24 days annual leave + bank holidays

Holiday buy – up to 5 additional days

Day off on your birthday

Employee Assistance Programme

Annual salary review

Learning and development opportunities

Enhanced maternity and paternity policies

Company sick pay (subject to length of service)

Qualifications

• Previous experience in a relevant collections role is beneficial.
• Experience in the energy industry is a bonus but not essential.
• Strong customer service background is valued.

Responsibilities

• Negotiate with customers to resolve overdue debts.
• Develop payment solutions based on customers’ financial situations.
• Manage the debt recovery process efficiently.

Skills

Strong Negotiation Skills

Communication and Interpersonal Skills

Analytical Mindset

Flexibility and Target Focused

Job description

Overview

Reports to: Collections Manager

Location: Leicester LE3 5BZ

Working hours: Monday to Friday, 37.5 hours a week and Part Time Considered.

Salary: £24,570 - £26,000 per annum, dependant on experience. Bonus: Opportunity to earn £1250 every 3 months.

We’re one of the UK’s most successful energy providers, helping thousands of commercial businesses thrive. We’ve achieved incredible things so far, but we’re only just getting started—and we want you to be part of our exciting journey.

Responsibilities

• Negotiating with customers: You\'ll work with commercial customers to resolve overdue debts while maintaining positive, professional relationships.
• Developing payment solutions: By understanding customers’ financial situations, you’ll help negotiate sustainable payment arrangements that suit their needs and circumstances.
• Managing the debt recovery process: Efficiently progressing debt cases through the treatment paths, accelerating higher-risk cases, and ensuring issues are resolved quickly to prevent further delays.
• Collaborating with teams: You\'ll work closely with both internal and external teams to maintain a unified, efficient approach.
• Providing performance updates: Prepare accurate management information to report on your individual performance and success

About Yü

If you have what it takes you could be just what we’re looking for…

• Strong Negotiation Skills: You’re a natural at negotiating win-win solutions and are adept at managing sensitive conversations with tact and diplomacy.
• Previous Experience: While experience as a Telephone Collections Agent, Credit Controller or Collections Advisor is beneficial, we\'re open to individuals with strong negotiation skills and customer service backgrounds.
• Energy Industry Knowledge: Experience in the energy industry is a bonus but not essential. What matters most is your ability to understand and resolve financial issues effectively.
• Communication and Interpersonal Skills: You must be an excellent communicator, able to build rapport and work well with a range of internal and external stakeholders.
• Analytical Mindset: You have a keen eye for detail and are naturally curious, using your analytical skills to find solutions and improve processes.
• Ambition and Motivation: We’re looking for individuals who see this role as more than just a job. You’re motivated by success and eager to develop both professionally and personally.
• Team Spirit: While you’ll take ownership of your responsibilities, you also work well within a team and enjoy collaborating with others to achieve common goals.
• Flexibility and Target Focused: You’ll need to be adaptable as the business and role evolve. You’re also results-driven, with a track record of hitting targets and managing your time efficiently.

Benefits

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

#YUIndeed

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

About Yü Group

Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

Documents • Collections advisor controller • Click to view • Apply Now