Collections Advisor

The Virtual Recruiter; Gloucester; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A recruiting agency is looking for a Collections Advisor in Gloucester, UK. This hybrid role involves managing customer accounts, ensuring timely payments, and promoting company products. The ideal candidate should have experience in collections or sales and strong communication skills. Offer includes a competitive salary with an uncapped commission, hybrid working model, and various benefits including generous holiday allowance.

Benefits

Competitive salary

33 days holiday

Pension scheme

Supportive work environment

Qualifications

• Previous experience in collections, credit control, sales, or account management is desirable.
• Strong communication and negotiation skills with a confident, professional telephone manner.
• Resilient, with the ability to remain calm under pressure.

Responsibilities

• Manage a portfolio of customer accounts, ensuring timely payments and resolving overdue balances.
• Proactively contact customers to discuss outstanding accounts and agree repayment arrangements.
• Promote and sell company products/services to existing and potential customers.

Skills

Communication skills

Negotiation skills

Time management

Proficiency in Microsoft Office

Tools

CRM systems

Job description

Job Title: Collections Advisor

Salary: £30,000 £35,000 per annum depending on experience + an achievable but uncapped OTE of 50k

Location: Hybrid; 1 2 days per week from office in Cirencester

Hours of work: Monday Friday; 9am 5pm

Benefits: 3 days annual leave (inclusive of bank holidays); Laptop; Phone; Work from home; Supportive team with a positive culture; Progression opportunities; Exciting growing company

Who Are They

Our client has been installing sustainable energy systems nationwide for almost a decade. In fact, they have already installed over 9,000 systems across the UK helping thousands of families to reduce their carbon footprint as well as fuel bills. They pride themselves on providing a first-class service by employing highly vetted gas safe Engineers to install boilers up and down the country.

About the Role

Our client is seeking a motivated and professional Collections / Sales Advisor to join their team. This hybrid role offers the opportunity to combine relationship-building sales skills with responsible account management and collections. You ll work closely with customers to find the right solutions, whether that s helping them purchase their products/services or supporting them in managing overdue accounts.

The position is based partly from their Cirencester office and partly from home, giving you flexibility while still being part of a collaborative, supportive team.

Key Responsibilities:

• Manage a portfolio of customer accounts, ensuring timely payments and resolving overdue balances.
• Proactively contact customers by phone, email, and other channels to discuss outstanding accounts and agree repayment arrangements.
• Promote and sell company products/services to existing and potential customers, meeting agreed sales targets.
• Maintain accurate records of all customer interactions, agreements, and account updates in the CRM system.
• Negotiate payment plans in line with company policies, ensuring both customer satisfaction and company objectives are met.
• Build and maintain strong customer relationships, providing excellent service at all times.
• Work collaboratively with colleagues across departments to resolve disputes or queries.
• Monitor and report on account activity and progress against sales/collection targets.

Skills and Experience Required:

• Previous experience in collections, credit control, sales, or account management is desirable.
• Strong communication and negotiation skills with a confident, professional telephone manner.
• Ability to work independently and manage time effectively.
• Resilient, with the ability to remain calm under pressure.
• Proficiency in Microsoft Office and CRM systems.
• Target-driven, with a proven ability to meet or exceed goals.

What s On Offer:

• Competitive salary (dependent on experience) and commission/bonus structure.
• Hybrid working model (part office, part remote).
• 33 days holiday (including bank holidays), rising with service.
• Pension scheme.
• Friendly and supportive work environment.

Apply today with an up-to-date CV.