Collection Service Assistant

Arden Personnel; Studley CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local recruitment agency in the United Kingdom seeks a Collection Service Assistant for a maternity contract in Studley. In this role, you will coordinate collections, communicate with depots and carriers, and resolve issues. Ideal candidates will have logistics experience and strong planning skills. The position offers £14-£15 per hour, with opportunities for permanent membership after 12 months.

Benefits

Maternity contract for 12 months

Supportive team environment

Opportunities for permanent employment

Qualifications

• Experience in logistics, transport planning, collections, or a similar coordination role.
• Strong planning and organizing skills.
• Good analytical skills.
• Confident communication style.
• Ability to stay calm under pressure.

Responsibilities

• Plan collections and organize orders.
• Schedule collections to maximize recovery rates.
• Issue orders and chase as necessary.
• Spot potential issues and flag them.
• Maintain drop point database.

Skills

Logistics experience

Strong planning and organizing skills

Good analytical skills

Confident communication

Ability to stay calm under pressure

Flexibility

Quality focus

Excel proficiency

Database management

Job description

Studley - £14 per hour plus holiday pay - Maternity Contract

Do you enjoy keeping lots of moving parts under control and getting a quiet sense of satisfaction when everything runs like clockwork? This role could be your thing.

Our client is looking for a Collection Service Assistant to join their operations team. You’ll be at the heart of the collection process – planning collections, talking to depots and carriers, and fixing issues before they become problems.

What will my day-to-day duties be for this Collection Service Assistant role?

• Planning collections
• Organising collection orders with drop points and carriers
• Scheduling collections to maximise recovery rates
• Issuing collection orders and chasing where needed
• Helping plan collections for major distribution centres and “direct service” customers
• Talking to drop points
• Being the first point of contact for drop points regarding pallet collections
• Making outbound calls to arrange collections and deal with queries
• Spotting potential issues and flagging them to the wider team
• Keeping the data spot on
• Updating and maintaining the drop point database so information is always accurate and up to date
• Checking that agreed processes with major retailers are being followed
• Highlighting any bottlenecks or process issues
• Sorting collection issues
• Working with the transport team to find alternative carrier solutions when collections fail
• Correcting data in the system and making sure the right people are informed
• Escalating any major incidents that could affect the overall collection flow

What skills and experience do I need for this Collection Service Assistant role?

• Experience in logistics, transport planning, collections, or a similar coordination role
• Strong planning and organising skills – juggling priorities and deadlines is your comfort zone
• Good analytical skills – you can spot patterns, issues and root causes, not just symptoms
• Confident communication style – happy talking to depots, carriers and colleagues on the phone and by email
• Ability to stay calm under pressure and keep things moving when problems crop up
• A flexible, adaptable approach – you’re comfortable with change
• A real quality focus – you like things done properly and accurately
• Confident user of Excel and general IT systems
• Comfortable working with databases / portals and updating records accurately

What's on offer for this Collection Service Assistant role?

• Maternity contract for 12 months and the chance to become a permanent member of staff
• The chance to play a key role in a busy, growing operation
• A varied role with a mix of planning, customer contact and problem-solving
• Supportive team environment with clear processes and KPIs
• £14-£15 per hour

Interested?

If this sounds like you, hit apply or send your CV to Arden Personnel quoting “Collection Service Assistant” in the subject line.

If you like organised chaos, solving problems, and the feeling of a day where everything has gone to plan (because of you), we’d really like to hear from you.

We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.

📩 Send your CV to (url removed)

📞 Call us on Alcester or Redditch

Arden Personnel – Connecting Talent with Opportunity

Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.

We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.

We want your experience with using a recruitment agency to be good and will always endeavour to get back to all applicants.