Collection Service Assistant

Arden Personnel; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local independent recruitment agency is seeking a Collection Service Assistant for a maternity contract in the United Kingdom. This role involves planning collections, communicating with carriers and depots, and maintaining accurate data. Ideal candidates will have experience in logistics and possess strong planning skills. The role offers competitive pay of £14-£15 per hour, along with the opportunity to transition into a permanent position within a structured, supportive team environment.

Benefits

Maternity contract for 12 months

Opportunity for permanent position

Supportive team environment

Varied role with planning and customer contact

Qualifications

• Experience in logistics, transport planning, collections, or a similar coordination role.
• Strong planning and organizing skills, comfortable with juggling priorities and deadlines.
• Good analytical skills, capable of spotting issues and root causes.

Responsibilities

• Plan collections and organize collection orders.
• Communicate with drop points and carriers.
• Maintain and update the drop point database to keep information accurate.

Skills

Logistics experience

Strong planning and organizing skills

Good analytical skills

Confident communication

Calm under pressure

Flexible and adaptable

Quality focus

Excel proficiency

Database handling

Job description

Studley - £14 per hour plus holiday pay - Maternity Contract

Do you enjoy keeping lots of moving parts under control and getting a quiet sense of satisfaction when everything runs like clockwork? This role could be your thing.

Our client is looking for a Collection Service Assistant to join their operations team. You'll be at the heart of the collection process: planning collections, talking to depots and carriers, and fixing issues before they become problems.

What will my day‑to‑day duties be for this Collection Service Assistant role?

• Planning collections
  • Organising collection orders with drop points and carriers
  • Scheduling collections to maximise recovery rates
  • Issuing collection orders and chasing where needed
• Helping plan collections for major distribution centres and direct service customers
• Talking to drop points
• Being the first point of contact for drop points regarding pallet collections
• Making outbound calls to arrange collections and deal with queries
• Spotting potential issues and flagging them to the wider team
• Keeping the data spot on
• Updating and maintaining the drop point database so information is always accurate and up to date
• Checking that agreed processes with major retailers are being followed
• Highlighting any bottlenecks or process issues
• Sorting collection issues
  • Working with the transport team to find alternative carrier solutions when collections fail
  • Correcting data in the system and making sure the right people are informed
  • Escalating any major incidents that could affect the overall collection flow

What skills and experience do I need for this Collection Service Assistant role?

• Experience in logistics, transport planning, collections, or a similar coordination role
• Strong planning and organising skills – juggling priorities and deadlines is your comfort zone
• Good analytical skills, spotting patterns, issues and root causes, not just symptoms
• Confident communication style – happy talking to depots, carriers and colleagues on the phone and by email
• Ability to stay calm under pressure and keep things moving when problems crop up
• A flexible, adaptable approach – you're comfortable with change
• A real quality focus – you like things done properly and accurately
• Confident user of Excel and general IT systems
• Comfortable working with databases/portals and updating records accurately

What's on offer for this Collection Service Assistant role?

• Maternity contract for 12 months and the chance to become a permanent member of staff
• The chance to play a key role in a busy, growing operation
• A varied role with a mix of planning, customer contact and problem‑solving
• Supportive team environment with clear processes and KPIs
• £14‑£15 per hour

Interested?

If this sounds like you, hit apply or send your CV to Arden Personnel quoting Collection Service Assistant in the subject line.

If you like organised chaos, solving problems, and the feeling of a day where everything has gone to plan (because of you), we'd really like to hear from you.

We are reviewing CVs now! Apply today or contact Arden Personnel for more information.
(phone number removed); Send your CV to (url removed)
(phone number removed); Call us on (phone number removed) Alcester or Redditch (phone number removed)

Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.

We recruit for companies based in Alcester, Evesham, Bidford‑on‑Avon, Stratford‑upon‑Avon, Henley‑in‑Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.

Arden Personnel is an equal opportunities employer that welcomes applications from all age groups.

We recruit in the following sectors: Administration, PA/Executive Assistants, Secretarial, Reception, Marketing, IT, HR, Finance, Customer Services, Purchasing, Supply Chain, Engineering and many others.